This is a critical leadership appointment within a large, complex healthcare PFI contract in the East Anglia region. This is a critical leadership appointment within a large, complex healthcare PFI contract in the East Anglia region. The role will work closely with the Regional Director during an initial transition period, focused on strengthening performance, rebuilding key stakeholder relationships, and establishing robust operational foundations. The appointed General Manager will begin in a hands‑on capacity, gradually assuming full ownership of the account as the transition completes. Subject to performance, the role is expected to evolve into an Account Director position, with full accountability for the contract. This is a career‑defining opportunity for an experienced healthcare PFI leader to take ownership of a flagship, high‑profile contract with a clear pathway for progression. Key Responsibilities

Work closely with the Regional Director to stabilise and strengthen a complex healthcare PFI operation Take day‑to‑day operational leadership across soft and/or hard FM services Lead site‑based management teams, ensuring strong governance, compliance, and performance control Drive operational improvement plans across service delivery, cost control, and quality Build trust and credibility with Trust stakeholders and PFI partners Act as the senior on‑site lead, managing complex client and stakeholder relationships Own financial performance, budget management, and margin protection Embed robust reporting, KPI management, and risk controls Ensure full compliance with healthcare regulations, safety standards, and contractual obligations Lead continuous improvement initiatives across the contract

Candidate Profile This role requires an experienced healthcare PFI operator who can hit the ground running.

Proven experience managing the compliant operation, asset management, lifecycle performance and complex PFI healthcare portfolios. Demonstrable expertise in leading and developing high‑performing teams, with a strong track record of stabilising underperforming contracts, improving compliance and governance, and delivering sustained operational improvement. Highly capable of building and maintaining strong, long‑term partnerships with Trusts, PFI stakeholders, and supply chain partners across complex healthcare assets.

Personal Attributes

Confident, credible, and resilient leader Comfortable operating in a high‑pressure, highly visible environment Hands‑on, detail‑focused, and outcomes‑driven Ambitious, with the capability to step into full account ownership

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