We are currently recruiting on behalf of a large, well-established Housing Association in Birmingham for an experienced Senior Income Officer to join their team on a 6-month contract. This is a fantastic opportunity for a motivated and confident income management professional to step into a leadership role, overseeing a team of Income Officers and ensuring the effective delivery of income collection services across a designated patch.

Key Responsibilities of a Senior Income Officer. Lead, manage, and support a team of Income Officers, driving performance and service delivery Oversee rental income collection and arrears management across the Birmingham patch Monitor team KPIs and implement strategies to maximise income recovery Provide guidance on complex arrears cases, including legal escalation where required Conduct patch visits to tenants, offering support and resolving tenancy-related income issues Ensure compliance with policies, procedures, and relevant housing legislation Work collaboratively with internal departments and external agenciesRequirements for this Senior Income Officer role: Proven experience in income management within a housing environment Previous line management or supervisory experience Strong knowledge of rent arrears recovery processes and housing legislation Excellent communication and leadership skills Ability to manage a varied workload and meet targets in a fast-paced environment Full UK driving licence and access to a vehicle (essential for patch visits)What’s on Offer: Opportunity to work with a respected Housing Association Central Birmingham office location Immediate start available Competitive hourly rateIf this Senior Income Officer role is for you, please apply or contact (url removed)