Role: Senior IT Support Engineer

Location: Stockport

Salary: £35,000-£45,000

Work pattern: 5 days a week on site

Overview

An established organisation is seeking a skilled Senior IT Support Engineer to lead the delivery of day-to-day IT infrastructure operations and provide a high level of technical support. This position plays a critical role in maintaining system integrity, ensuring seamless service delivery, and supporting the development of junior team members.

The role combines hands-on technical responsibilities with leadership and mentorship, offering significant opportunities for career progression - technically or a management pathway. The successful candidate will also have access to an in-house development team and a culture that prioritises internal promotion.

Key Responsibilities

Leadership & Team Support

• Provide guidance and support to junior engineers through regular mentoring, training, and development planning.
• Assist with onboarding new IT staff and support team performance reviews and feedback cycles.
• Lead or contribute to team meetings and participate in management-level discussions.
• Help align team activities with wider business goals.

Technical Operations

• Deliver 2nd and 3rd line IT support and handle complex technical escalations.
• Manage service desk efficiency, ensuring incidents are addressed within agreed SLAs.
• Oversee cloud infrastructure and collaborate with external vendors to maintain service standards.
• Plan and execute IT infrastructure projects in coordination with other business functions.
• Administer and manage user accounts, security settings, and system access within Active Directory and Microsoft 365.
• Ensure ongoing system stability, including backups, network performance, and cybersecurity measures.
• Keep the IT asset register updated and support continual improvement of IT processes and systems.

Required Skills & Experience

Technical Competence

• Demonstrated experience in senior-level infrastructure or 2nd/3rd line support roles.
• Advanced knowledge of Microsoft 365 and Active Directory administration.
• Familiarity with DNS, DHCP, Group Policy, and Windows OS.
• Experience with Azure, virtual desktops, and managing servers.
• Solid understanding of networking fundamentals (including switches and wireless).
• Exposure to security tools, vulnerability management, and IT compliance standards.
• Track record of managing third-party IT service providers.
• Experience with project delivery in IT environments.
• Familiarity with telephony systems.

Soft Skills

• Strong communication skills, capable of conveying technical information to non-technical users.
• Organised and self-motivated, able to manage competing priorities in a fast-paced environment.
• Confident team leader with effective mentoring abilities.
• Analytical mindset with a focus on practical solutions.
• Works well independently and thrives in collaborative team settings.

Benefits

• 25 days holiday per year plus bank holidays (with an additional day after 1 year’s service)
• Life assurance policy
• Employee Assistance Programme and wellbeing support
• Complimentary daily breakfast
• Organised social and team-building events
• & much more

If you are interested, please apply now.