Senior Key Account Manager

Role Overview

We are recruiting a Senior Key Account Manager to lead and develop a high-performing Key Account Management function within a training and workforce development environment.

This role carries day-to-day leadership responsibility for a team of Key Account Managers, alongside direct ownership of strategic, high-value B2B client accounts. The successful candidate will drive client satisfaction, retention, and revenue growth while delivering against annual sales targets and supporting wider commercial strategy.

Key Responsibilities

Leadership & Team Management

• Provide day-to-day leadership, coaching, and performance management for the Key Account Management team
• Set individual sales targets aligned to annual business objectives
• Conduct monthly, quarterly, and annual performance reviews
• Motivate and develop team capability to deliver consistent commercial results

Strategic Account Management

• Act as the primary point of contact for key strategic B2B clients
• Build strong, trusted relationships with senior client stakeholders
• Develop and implement strategic account plans to support long-term growth
• Understand client objectives and deliver tailored training and workforce solutions

Sales & Commercial Delivery

• Deliver against annual sales and revenue targets
• Identify and develop upsell and cross-sell opportunities within existing accounts
• Generate qualified leads for wider product and service offerings, working closely with internal specialists
• Maintain accurate pipeline management and CRM reporting

Stakeholder & Cross-Functional Working

• Collaborate closely with senior leadership to deliver strategic initiatives
• Work with marketing teams to support campaigns, promotional activity, and market engagement
• Liaise with finance teams to support effective billing, cash collection, and receivables management
• Provide regular performance updates, forecasts, and market insight to leadership

Candidate Profile

Essential Experience

• Proven experience managing key account management or sales teams
• Demonstrated success managing large, complex B2B client accounts
• Strong commercial acumen with a track record of delivering sales growth
• Experience operating within the energy, industrial, or training services sectors

Skills & Attributes

• Results-driven with a strong solution-oriented sales mindset
• Excellent stakeholder management and communication skills
• Confident engaging with senior-level decision makers
• Strong negotiation and contract management capability
• Strategic thinker with the ability to identify and develop new growth opportunities
• Highly organised with strong attention to detail and deadline discipline
• Comfortable working autonomously while collaborating cross-functionally

Technical & Systems

• Proficient in CRM systems and Microsoft Office
• Familiarity with training management systems or learning platforms is advantageous

Additional Information

• Permanent position
• Newcastle-based role
• Leadership responsibility with direct impact on commercial performance and growth