UK | Remote (Warehouse visits required) | £38-45k

Join a cutting-edge logistics technology company transforming how e-commerce businesses scale globally. This role combines strategic logistics coordination with advanced platform management, perfect for professionals who excel at the intersection of technology, logistics and customer success.

About Us

We are a fast-growing logistics technology company headquartered in Hong Kong, operating across Australia, Australia, New Zealand, Japan, Canada, The Netherlands, United States, Hong Kong and United Kingdom. Our proprietary cloud-based platform delivers complete end-to-end logistics solutions—from inbound receiving and storage through pick-pack operations, shipping, and last-mile delivery—enabling e-commerce businesses to scale seamlessly across international markets.

We specialise in managing complex logistics operations for leading brands, leveraging our smart technology platform to deliver customised solutions. With teams across 8 global locations working seamlessly across time zones, we've built a flexible, technology-first culture that adapts to the dynamic e-commerce landscape.

Key Objectives

Logistics Operations Excellence

• Analyze and optimize end-to-end logistics workflows using our platform's data and analytics
• Troubleshoot complex fulfillment challenges across multiple warehouses and carriers
• Monitor inventory accuracy, shipping performance, and delivery metrics to ensure operational efficiency
• Identify bottlenecks in the supply chain and implement technology-driven solutions

Technical Platform Management

• Master our logistics platform to extract insights and drive operational improvements
• Configure platform settings to meet specific client logistics requirements
• Generate and interpret performance reports to guide strategic decisions
• Collaborate with tech teams to enhance platform functionality based on operational needs

Client Partnership & Education

• Translate complex logistics data into actionable recommendations for clients
• Guide clients through platform capabilities to maximize their operational efficiency
• Conduct platform training sessions and create technical documentation
• Proactively identify opportunities to optimize client supply chains using our technology

Team Development & Process Innovation

• Mentor team members on both logistics best practices and platform utilization
• Develop standard operating procedures that leverage our technology stack
• Lead cross-functional initiatives to improve system integrations and workflows
• Champion continuous improvement through data-driven decision making

What You Bring

Essential Requirements

• Logistics expertise: Previous experience in logistics/fulfillment operations
• Technical proficiency: Strong aptitude with warehouse management systems (WMS) and logistics platforms
• Customer focus: Proven success in client-facing roles within logistics/e-commerce
• Education: University degree
• Communication: Excellent English skills with ability to explain technical concepts clearly

Highly Valued

• International shipping or cross-border logistics experience
• Experience with SaaS platforms or tech-enabled services
• Data analysis and reporting skills
• Call center or high-volume customer service background
• Experience with API integrations or technical troubleshooting
• Mandarin language skills (desired but not required)

Key Competencies

• Problem-solving mindset: Ability to think critically and resolve complex logistics challenges
• Tech adaptability: Comfortable learning new platforms and technologies quickly
• Process orientation: Analytical approach to improving workflows and efficiency
• Multi-tasking excellence: Manage competing priorities in a fast-paced environment
• Global perspective: Understanding of international logistics and time zone coordination

Why Join Us?

• Be part of a rapidly growing logistics tech company transforming global e-commerce
• Work with cutting-edge technology and innovative solutions
• Collaborate with a diverse, international team across 8 locations
• Enjoy flexible hybrid working arrangements
• Opportunity for international travel and global exposure
• Continuous learning and development in logistics technology

Location & Working Arrangement

This is an independent contractor role. It is a Remote role based in the UK with required warehouse visits. International travel may be required occasionally.