About us:

Encompass Digital Media is a global managed services company focused on supporting TV networks, broadcasters, sports leagues and digital platforms with the delivery of their linear/nonlinear video and audio content across television, radio and digital platforms. We design, implement and operate reliable video and audio solutions that capture, process and deliver clients’ content from any source, in any format, to any destination in the most efficient and reliable way possible.

Main Purpose:

To lead and manage day-to-day broadcast engineering personnel, activities and prioritises

across EMEA and APAC, ensuring technical excellence, operational reliability, and alignment

with global standards. This role acts as the bridge between strategic direction and hands-on

execution, supporting the Director of Broadcast Engineering by driving regional priorities and

enabling engineering teams to focus on delivery without unnecessary distractions.

This role is to provide management and technical leadership to a team of broadcast

engineers, ensuring alignment with business goals, team objectives, security standards, and

operational excellence. The role is part of a multi-regional engineering team that adopts a

‘follow-the-sun’ project and support model to ensure coverage for Encompass’ regional

operations.

Principal Responsibilities:

Leadership & Management

• Manage and mentor regional broadcast engineering teams across EMEA and APAC,

ensuring effective prioritisation of daily tasks and adaptability to local operational

needs.

• Oversee delivery of engineering activities from solution implementation through build,

testing, deployment, and handover to Operations and Support.

• Coordinate resource allocation, scheduling, and skills development within the regions,

fostering technical depth and operational readiness.

• Implement workload tracking and reporting mechanisms to maintain visibility and

alignment with global standards.

Design & Delivery

• Act as regional design authority for broadcast engineering projects, ensuring

adherence to global design principles while addressing local requirements.

• Supervise installation, commissioning, documentation, and handover of new systems

and technical changes within EMEA and APAC.

• Ensure projects meet timelines, budgets, and specifications, applying best practices

and company standards.

• Support consistency and scalability of design approaches across regional

deployments.

Collaboration & Knowledge Transfer

• Maintain strong collaboration with Operations, Support Engineering, PMO, and other

stakeholders to ensure smooth project execution.

• Facilitate knowledge sharing within regional teams and contribute to global process

alignment.

Standardisation & Compliance

• Enforce company standards, SOPs, and security requirements (including SOC 2)

within regional operations.

• Drive adoption of standardised tools and processes across EMEA and APAC.

• Identify and implement local process improvements aligned with global objectives.

Escalation & Support

• Serve as the primary escalation point for Tier-3 support within EMEA and APAC.

• Lead root cause analysis and corrective actions for regional technical issues,

ensuring minimal service disruption.

Reporting & Governance

• Monitor regional team performance, workload, and skill development.

• Provide regular updates to the Director on regional progress, risks, and technical

recommendations.

• Assist in managing regional budgets and resource planning.

Additional Requirements

• Occasional travel across EMEA and APAC.

• Ability to manage critical incidents and customer-impacting issues within the regions.

• Strong judgement, communication, and adaptability under pressure.

Experience/Knowledge:

• Proven experience in broadcast engineering leadership within a multi-region

environment (EMEA and APAC preferred).

• Strong technical knowledge of broadcast systems, signal flow, transmission

standards, and IP-based workflows.

• Familiarity with global broadcast compliance standards and operational best

practices.

• Demonstrated ability to manage complex projects and operational teams across

diverse geographies.

• Experience in vendor management and contract negotiation for technical services

and equipment.

• Understanding of emerging trends in broadcast technology and ability to assess their

operational impact.

• Problem-solving under pressure, proven capability in escalation management, and

troubleshooting in high-pressure live environments.

• Self-motivated and adaptable, resourceful in maintaining and growing technical

competency, with a clear understanding of broadcast design principles and emerging

IT technologies.

Personal Skills:

• Detail-Oriented Leadership: Ability to stay close to technical detail while managing at

a senior level.

• Protective of Team Focus: Skilled at prioritising and filtering demands to safeguard

engineers’ time and productivity.

• Strong Communicator: Clear, concise, and confident in engaging stakeholders across

regions and cultures.

• Problem Solver: Calm under pressure with a structured approach to troubleshooting

and decision-making.

• Collaborative Mindset: Works effectively with global leadership and regional teams to

achieve shared goals.

• Adaptability: Comfortable managing change and ambiguity in a fast-paced broadcast

environment.

• People Development: Committed to mentoring and growing engineering talent within

the organisation.

Benefits include:

• 25 days annual leave per annum, plus bank holidays
• Matched up to 5% pension contributions and independent pension advice
• Health benefits including eye care vouchers, health cash plan and 24/7 employee assistance programme
• Income protection and life assurance benefits
• Regular wellness and engagement events
• Performance recognition awards