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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Enterprise Comms & MarTech Experiences (ECMX) enables high quality, innovative marketing through marketing campaign consultation & execution; and developing best-in-class products & processes which modernize the end-to-end marketing ecosystem. The ECMX Business Operations Hub is a newly formed team which will centralize the management, guidance, and governance of ECMX-required activities in support of core operational risk and control initiatives such as Project Guardian, Risk Control Self-Assessment (RCSA), Offers, Benefits & Rewards (OBR), internal and external audit engagements and issues management. The team will work closely with Control Management, the 2nd line of defense, Audit, and Regulatory exam managers to represent ECMX and coordinate the efforts of ECMX process and product owners to enhance the operational risk framework.

How will you make an impact in this role?

Responsibilities:

Act as a central hub for risk management activities, supporting subject matter experts across each of the ECMX VP teams Enable, provide guidance, and support the management of key strategic risk and control objectives in partnership with Control Management. Manage Business Unit activities of the Risk and Control Self-Assessment (RCSA) process to help ensure consistency and accuracy Act as a central point of contact for internal and external exam management activities, supporting the ECMX product and operational teams in assigning and preparing responses to audit requests, drafting audit reports and completing action plans against findings. Provide strategic direction to senior management on process risk issues and mitigation strategies Support the design of controls and processes, including modifications to enhance processes/controls to improve proactive risk mitigations Foster a culture of risk awareness and ongoing improvement within ECMX Facilitate the understanding and use of the risk governance framework through regular communication Enable and monitor the integration of changes in the Operational Risk framework Be a key leader for sharing insights, better practices, themes, etc. across ECMX

Minimum Qualifications

Experience with operational risk management lifecycle / control management activities Proven experience in process improvement, operational excellence, or related field Excellent project management, communication, and interpersonal skills, with an ability to interact and influence across all levels of the organization Positive “roll-up your sleeves” attitude, a proactive mentality, and a passion to win required Highly organized, great attention to detail, with the ability to manage multiple workstreams simultaneously and high personal accountability Outstanding problem-solving and analytical skills, with strong learning agility and willingness to embrace and lead through change Excellent relationship building skills to partner effectively across diverse, cross-functional teams in complex and rapidly changing environments

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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