A financial services provider is seeking a Senior Member Relations Consultant to manage urgent and complex complaints within the High Risk and Financial Ombudsman Service Complaints Pillar. The role requires strong communication skills to deliver effective responses for vulnerable customers. The position offers a hybrid working model, requiring time spent at the Northampton, Swindon, Wakefield, or Dunfermline office while also allowing generous home working options. #J-18808-Ljbffr