Location: Haslemere, Surrey (Roastery & Production Facility)Reports to: Operations DirectorAt Pact, were obsessed with incredible coffee. We seek out the worlds best coffee growers, farmers whose skill and dedication produce coffees of rare quality. They deserve more than a fair price: they deserve to see their coffee relished... savoured... talked about. Our role is to honour that work, by roasting with precision, making every step effortless for our customers, and holding ourselves to the same uncompromising standards. We want every cup to reflect the care of the grower, the rigour of our team, and the unmistakable pleasure of coffee at its best.As a proud B Corp, were committed to doing business the right way. That means were held to account, for how we trade, how we treat people, and how we treat the land we use. Collaboration is at the heart of everything we do, from working closely with growers to working as a team to improve how we bring quality coffee to our customers. If you share our infectious enthusiasm for exceptional coffee and want to make a real impact, wed love to hear from you.RequirementsThe RoleWere looking for a Senior Operations Manager to lead production, fulfilment, logistics, site standards, and continuous improvement at our Surrey Roastery. This is a hands on leadership role for someone who thrives in a fast moving FMCG environment and knows how to turn operational excellence into exceptional customer experience, lower waste, and stronger margins.Youll own end to end production and fulfilment from roasted beans to delivery; ensuring on time and in full performance across all channels. Youll lead third party manufacturers and logistics partners, drive efficiency and sustainability, and build a high performing production team ready to scale with the business.Key ResponsibilitiesOperational LeadershipOwn daily production & fulfilment performance across D2C, B2B, Grocery & WholesaleDeliver OTIF targets while controlling labour and operational costsManage 3PL and manufacturing partners to ensure quality, service and cost controlDevelop logistics strategies that balance service, efficiency and sustainabilityLead operational peak planning, promotions, and operational continuityContinuous Improvement & SystemsDrive process optimisation, SOP excellence and waste reductionImprove shipping packaging efficiency and reduce environmental impactUse KPIs and data insights to solve root cause issues and improve cost to serveCustomer ExperienceEnhance order accuracy, delivery performance and product customer experienceReduce returns and customer contacts through operational fixesTranslate commercial and customer feedback into measurable improvementsLeadership & GovernanceBuild and lead a high performing production teamDevelop structure, capability, succession and training frameworksLead Health & Safety, quality compliance and BRCGS standardsOversee preventive maintenance to ensure equipment reliability and minimal downtimeStrategic ImpactPartner cross functionally with Roasting, Sales and Customer teamsSupport grocery fulfilment and seasonal operations planningShape how Pacts operations scale for the futureAbout YouYoure an experienced operator from an FMCG background. Youre equally comfortable on the production floor as you are optimising process, and partners behind the scenes.You bring:Operations/production leadership experienceStrong team management and development capability3PL and third party manufacturing management experienceStrong H&S and quality knowledgeA pragmatic, hands on, problem solving mindsetWhy This Role MattersThis role sits at the heart of Pacts growth. Youll directly influence:How efficiently we operateHow sustainably we shipHow well our team performsAnd how successfully we scaleInterested? Send us your CV and a short note on why this role excites you.JBRP1_UKTJ