Description:

The Role:

• In conjunction with the Team Leader, ensure that all delivery promises and performance standards are achieved.

• Escalate problems and cases to Team Leader.

• Be a point of reference on technical issues and non-standard cases.

• Challenge procedures to identify process improvements and pass on recommendations to Team Leader.

• Monitor own projects via the Team Planner to ensure agreed target dates are achieved.

• Assist in due diligence exercises, analysing data quality, identifying data issues and proposing solutions.

• Monitor and manage data cleaning requirements.

• On a daily basis be the main contact for an agreed list of projects and maintain and develop client relationships.

• Work with the Team Leader to improve operational efficiency and reduce costs e.g. automation, full use of standard products.

• Provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand.

• Develop procedure notes that can be used by the whole team to process all schemes

• Develop team members understanding both UK / Rightshore in running / managing reporting

The Requirements:

• Experience of dealing with occupational pension schemes.

• Experience of coaching and supporting less experienced associates.

• Experience of working on projects an advantage.

• Excellent interpersonal skills to include good written and verbal communication.

• Good time management skills and the ability to organise and prioritise own workload.

• Able to work to a high level of accuracy with good analytical skills.

• Customer and quality focused.

• Computer literate with experience of using Excel spreadsheets and calculations