At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.  We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow.  If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Are you a dynamic and experienced professional with a passion for leading teams and driving operational excellence? We are seeking an experienced leader specialising in Pension Administration Operations to join our team in Manchester.

This is a pivotal role where you will lead, innovate, and improve the management of our retirement benefit services. You will ensure outstanding service delivery and encourage a culture of continuous improvement.  

As a Senior Manager, you will work closely with the Head of Pension Administration to improve operational efficiency. You will also provide technical expertise and support the professional growth of our dedicated team.  

In this exciting role, you will:

• Lead with Excellence:  Oversee TPA service activities and team performance to deliver outstanding service and build strong client relationships.
• Strategise for Success:  Develop and implement strategies for managing the team’s book of business, ensuring alignment with organisational goals.
• Engage with Clients:  Participate in new business presentations, client meetings, and craft compelling responses to business proposals (RFPs).
• Drive Collaboration:  Plan, coordinate, and lead cross-functional teams to execute customer programmes effectively.
• Enhance Performance:  Establish and maintain high performance standards to boost efficiency and client satisfaction.
• Build Relationships:  Cultivate strong market connections to support current operations and future growth opportunities.
• Foster Teamwork:  Promote collaboration and positive relationships between sales and service teams.
• Optimise Processes:  Identify and implement process improvements to evaluate and enhance programme performance.
• Develop Talent:  Manage and mentor team members, set individual goals, and provide regular performance feedback.
• Champion Growth:  Coordinate training and development initiatives to ensure the team’s continuous improvement and professional growth.

We’re seeking a motivated leader with: Proven Expertise:   Extensive experience in Defined Benefit pension scheme administration and team leadership.

• Process Optimisation Skills:  A strong background in process reengineering and workflow optimisation.
• Leadership Excellence:  Exceptional communication and leadership skills to inspire and guide teams effectively.
• Regulatory Knowledge:  A deep understanding of legislative and regulatory requirements in pension administration.
• Training & Development Experience:  A track record of delivering impactful training and fostering professional development initiatives.

This is your opportunity to make a significant impact within a leading organisation. You’ll play a key role in shaping the future of our Pension Administration team, driving innovation, and delivering exceptional results. If you’re ready to take on a challenging and rewarding leadership role, we’d love to hear from you!

Apply now  to join our team and take the next step in your career.

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On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.