We are Shack Events, a leading bar & confectionery operator. We operate at some of the UK’s largest stadia and sporting venues, specialising in serving alternative drinks such as our own kegged spirit & mixers and cocktails, as well as heavily supporting with mainstream draught beer, craft beer and real ale. As of 2023 we also offer confectionery support, including pick & mix, doughnuts, ice cream and popcorn.However, we haven’t always been in the world of Stadia. Just over 10 years ago we were a small business, ran by two brothers, selling bottled apple juice at farmers markets. Through determination, commitment and ambition from not only the owners of the business, Rich and James, but also through the growing team, we have built a business we are incredibly proud of. And we aren’t going to stop there.We are an incredibly passionate business, who are always eager to take on a challenge and tackle a new opportunity head on. We see our resilient and dedicated team as our foundation, and our aim is to help guide each and every team member and build their skillsets and confidence. We all work together, from the bar staff to the directors, to get the job done and everybody is willing to get their hands dirty when the time calls for it!We are proud of our roots and are looking to expand our team with likeminded people, who want to embed themselves into the business and help us grow.What’s the Role?We are recruiting for a Senior People Operations Manager to join our growing and ambitious Venue Concessions business. The role will take ownership of our casual staffing operation, nation‑wide and with a strong presence on site. The role will lead on people management, hitting recruitment & onboarding, scheduling, training & compliance KPIs of our event staff and collaborate with our Venue Management, Warehouse & Logistics and Event Operations departments to understand their staffing requirements and implement strategies to fulfil them, to budget.You will oversee the day‑to‑day operation with the support of an experienced and talented team of Staffing Managers who are well established in their roles. It’s fundamental you have experience in managing both full time and casual staff and that a passion of yours is people. For Shack, our people, their growth, welfare and harnessing their potential and ambition is a key part of our business, and this role must also share this passion! Above all, personality is key. This role is looking for someone to take this team and operation, empower the people, grow the business, consistently seek innovation and embrace projects, and have fun whilst doing it.Who are we looking for?The right fit: Personality is key for us and you must be able to thrive in high pressure and fast‑paced situations whilst maintaining a smile and sense of humour; this is one of our founding principles.Team Management: A crucial aspect of this role is the day‑to‑day management & development of your team, ensuring we are always getting the best out of our talent. You must have shown extensive experience in leading and training multiple teams consisting of both full time, casual & seasonal roles. You will be solely responsible for managing your full‑time teams’ time and calendar. Leading by example, setting high standards and having a granular attention to detail are crucial. At least 3 years’ experience managing a full‑time team of your own.Experience within high volume recruitment: We onboard hundreds of casual workers every year, and someone with experience in managing large casual teams within the events & hospitality industry is vital.Due Diligence & Compliance: Compliance, due diligence and Health & Safety are core components to the role, and you will need to be heavily involved in the onboarding element of compliance, ensuring no one onsite has not signed Manual Handling and Risk Assessments before conducting any work.Hands‑on approach: The candidate must show excellent communication, collaboration and team player mindset. It’s key you must have a “can‑do” attitude and are happy to step in and help the team when needed, supporting and guiding them, by being present and hands‑on. We do not have a strict operational hierarchy, and all senior management are expected to help their team however necessary, even if this means a more hands‑on approach than usual.Who will you be working with? You will report directly to the Executive Head of People, and will be responsible for managing your own team. Your team currently consists of a Senior Staffing Manager and a Staffing Manager, both responsible for fulfilling their own sites and being present as the Staffing Rep. You will also work closely with the Head of Event Operations, Venue Operations Managers and the businesses Logistics & Warehousing Teams who rely heavily on our casual workforce.Where & when will you be working? The role will be based in our London office (Fleet Street) with regular visits to our venues. This is to ensure the day‑to‑day staffing operations are being managed efficiently, correctly and to the high standards we expect. You will be more office based during the winter months, but will regularly perform as a Staffing Manager during the peak Summer months when we have multiple site clashes. You will be required to regularly work weekends, bank holidays and will be able to take limited holiday between the months of May and September.Key ResponsibilitiesStaffing Strategy: Devise & execute on all staffing strategies with the Executive Head of People to ensure adequate coverage for all events & operations while optimising resource utilisation and minimising costs.Recruitment and Onboarding: Oversee the recruitment process for all casual staff, including sourcing candidates, conducting interviews, and managing the onboarding process to ensure a smooth transition for new hires. Manage all job boards and keep to a given budget.Training, Development & Progression: Coordinate training opportunities to enhance the skills and capabilities of our event staff, ensuring they are equipped to deliver exceptional service and nurture a pipeline of talent.Performance Management: Adhere to performance metrics, conduct regular performance evaluations for casual staff, and provide feedback, coaching and support to help employees meet their goals.Budget Management: Control casual staffing budgets related to socials, training & upskilling, recruitment and onboarding.Compliance and Legal Requirements: Ensure everyone on site receives the necessary training and that evidence of this training is appropriately documented.Pay Roll: Ensure accurate records each month for payroll; correct pay rates, all hours accounted for and minimising missed shifts.Data Analysis and Reporting: Utilize data analytics and reporting tools to track key staffing metrics, analyse trends and generate insights that inform decision‑making and drive continuous improvement.Event Day ResponsibilitiesOn‑Site Management: Be present at event venues to oversee the deployment of event staff, ensuring that they arrive on time, meet all uniform & presentation standards and are equipped to fulfil their roles effectively.Problem Resolution: Act as a point of contact for event staff regarding any issues or concerns that arise during events, providing timely and effective solutions.Quality Assurance: Conduct spot checks and evaluations of event staff performance throughout the event to ensure service standards are met and identify areas for improvement.Team Support: Provide support and assistance to event staff as needed, demonstrating leadership, teamwork and a willingness to pitch in wherever necessary.Post‑Event Review: Conduct a debriefing session with the Venue Operations and Staffing Managers to review staffing operations, identify lessons learned and make recommendations for improvement in future events.Key SkillsProficient in MicrosoftEmpathetic leaderThrives under pressure and loves the rush of working an eventManaging a full‑time teamProficient and confident in training your teamTeam Player who leads from the frontPrivate Health Care with gym membership discountsGenerous Performance BonusLaptop & work phoneBudget for your team socials, rewards & recognitionLife Gives You Lemons Day: support and flexibility when it’s needed most. #J-18808-Ljbffr