Ready to build the future with AI

At Genpact we dont just keep up with technology-we set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry‑first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large‑scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast‑moving innovation‑driven environment love building and deploying cutting‑edge AI solutions and want to push the boundaries of whats possible this is your moment.

Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading our deep business knowledge operational excellence and cutting‑edge solutions we help companies across industries get ahead and stay by curiosity courage and innovation our teams implement data technology and AI to create tomorrow to know us on LinkedIn X YouTube and Facebook.

Inviting Applications for the role of Senior Principal Consultant Solution Architect - Service Now

In this role you will provide technical leadership to the team & work closely with client enterprise architecture team and client ServiceNow Teams.

Responsibilities

Provides technical leadership to the team.

Creates and maintains a detailed view of the existing architecture.

Designs and collaborates with Business Process Analysts and Developers in the creation of a High‑Level Solution Design Document.

Defines and communicates at an architectural and design level technical solutions aligned with business problems and systems architecture.

Ensures technical governance process and policies are being adhered to.

Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions.

Creates and maintains a detailed view of integrations.

Creates and maintains a Technical Implementation Roadmap.

Resolves technical escalations including responding to defects.

Participates in process workshops

Works closely with client enterprise architecture team and client ServiceNow Teams.

Periodically Reviews Configuration to ensure Platform health

Assesses instance health (performance manageability usability scalability upgradability and security) by conducting ServiceNow Health Scan.

Reviews design and code per sprint to ensure quality

Provides hands on assistance with the detailed design and implementation approach of selected projects.

Ensures design is within the boundaries of Licensed modules else communicates changes in license to the client.

Maintains expert knowledge of the ServiceNow platform products capabilities and ecosystem.

Assists in migrating configuration across instances

Support COE in continuous development of training paths for professional advancement.

Contribute to ongoing definition of best development and solution practices.

Lead training workshops as means to spread experiences gained across the practice.

Qualifications we seek in you!

Minimum Qualifications

Certified System Administrator (CSA) with two mainline certifications such as customer service management (CSM) human resources service delivery (HRSD) IT service management (ITSM) governance risk and compliance (GRC) or IT operations management (ITOM).

Experience on S2P FSO despite Service mapping would be preferred.

Experience in greenfield implementation of two ServiceNow modules with a strong understanding of their features.

Proven ability to develop ServiceNow solutions that meet business requirements while adhering to ServiceNow best practices and standards.

Demonstrated experience in providing technical guidance and leadership to development teams overseeing the implementation of ServiceNow modules to ensure quality delivery.

Extensive experience collaborating closely with customer stakeholders client ServiceNow architects and enterprise architects.

Skilled in implementing CMDB discovery event management and service mapping.

Proficient in preparing high‑level design (HLD) and low‑level design (LLD) documents.

Experienced in enabling new features as ServiceNow introduces them.

Continuously upskill knowledge on ServiceNow features released with each update and patch.

Ensure designs align with business requirements maintainability performance and overall instance health.

Familiar with ServiceNow features and experienced in preparing customer proofs of concept (POCs) and demos.

Excellent communication skills for client‑facing roles.

Preferred Qualifications / Skills

/ MCA / / BSc (Computer) / B.E.

Why join Genpact

Lead AI‑first transformation Build and scale AI solutions that redefine industries.

Make an impact Drive change for global enterprises and solve business challenges that matter.

Accelerate your career Gain hands‑on experience world‑class training mentorship and AI certifications to advance your skills.

Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast‑moving workplace.

Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build.

Thrive in a values‑driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.

Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military / veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.

Required Experience : Staff IC

Key Skills Business Process,VMware,Cloud,HTML5,Windows,Project managements,AWS,Infrastructure,Web Services,JQuery,Java,Computer Engineering,Solutions design,Technical Solutions,Analytics

Employment Type : Full‑Time

Experience : years

Vacancy : 1