Senior Project Manager-Oracle ERP-LondonYou have successfully copied the job share URL to clipboard!Job detailsJob RoleProject ManagerWork LocationLondonState / Region / ProvinceLondonCountryUnited KingdomDomainDeliveryInterest GroupCompanyITL UKRequisition ID145587BRRole – Senior Project ManagerTechnology – Oracle ERPLocation – UKBusiness Unit – ORCALLCompensation – Competitive (including bonus)Role DescriptionThe Service Delivery Manager is responsible for ensuring high quality, reliable IT services across the organisation, with specific accountability for Oracle E Business Suite (EBS), integrated third party applications, and legacy business systems. The role oversees service operations spanning the full Hire to Retire (H2R) business process lifecycle, ensuring all supporting systems, integrations, and workflows operate effectively and consistently.The ideal candidate is a proactive leader with expertise in ITIL, Service Management, and service optimisation across complex application landscapes.Responsibilities .Application & Business Process Service DeliveryOversee end‑to‑end service delivery for Oracle EBS/Fusion and Manage operations & support for third‑party applications and legacy systems that integrate into or complement Oracle EBS/Fusion.Ensure seamless support of Hire‑to‑Retire (H2R) processes across all systems, including onboarding, workforce management, payroll, talent management, and exit processes.Drive proactive issue identification, root‑cause analysis, and service improvements across interconnected platforms.IT Service Management & Operational ExcellenceOwn and manage ITSM functions including Incident, Problem, Change, Knowledge, Asset, and Request Management.Ensure SLAs and KPIs for application availability, performance, and support are consistently met.Lead major incident response for application and integration‑related outages or degradation.Implement observability, monitoring, automation, and data governance across systems and services.Communicate effectively with executive leadership on service health, risks, escalations, and improvement plans.Ensure high levels of customer satisfaction and drive continuous feedback loops.Service Transformation & Continuous ImprovementLead transformation initiatives for Oracle EBS/Fusion operations, third‑party application optimisation, and modernisation of legacy systems.Identify opportunities to streamline H2R processes through technology, integration, and service enhancements.Champion Lean, Agile, and ITIL practices to improve team performance and service stability.Platform Management & GovernanceServe as the Product Owner for ITSM systems (e.g., ServiceNow), ensuring process alignment and integration with application support environments.Govern application lifecycle, configuration, and data standards across Oracle EBS and connected systems.Ensure proper documentation, configuration management, and compliance of business-critical processes.Leadership & Team ManagementLead functional and technical support teams managing Oracle EBS, middleware, integrations, and legacy platforms.Provide coaching, guidance, and work direction to ensure high performance and strong service culture.Oversee resource planning, skills development, and team capability uplift.Role – Senior Project ManagerTechnology – Oracle ERPLocation – UKBusiness Unit – ORCALLCompensation – Competitive (including bonus)Role DescriptionThe Service Delivery Manager is responsible for ensuring high quality, reliable IT services across the organisation, with specific accountability for Oracle E Business Suite (EBS), integrated third party applications, and legacy business systems. The role oversees service operations spanning the full Hire to Retire (H2R) business process lifecycle, ensuring all supporting systems, integrations, and workflows operate effectively and consistently.The ideal candidate is a proactive leader with expertise in ITIL, Service Management, and service optimisation across complex application landscapes.Responsibilities .Application & Business Process Service DeliveryOversee end‑to‑end service delivery for Oracle EBS/Fusion and Manage operations & support for third‑party applications and legacy systems that integrate into or complement Oracle EBS/Fusion.Ensure seamless support of Hire‑to‑Retire (H2R) processes across all systems, including onboarding, workforce management, payroll, talent management, and exit processes.Drive proactive issue identification, root‑cause analysis, and service improvements across interconnected platforms.IT Service Management & Operational ExcellenceOwn and manage ITSM functions including Incident, Problem, Change, Knowledge, Asset, and Request Management.Ensure SLAs and KPIs for application availability, performance, and support are consistently met.Lead major incident response for application and integration‑related outages or degradation.Implement observability, monitoring, automation, and data governance across systems and services.Stakeholder & Customer EngagementCommunicate effectively with executive leadership on service health, risks, escalations, and improvement plans.Ensure high levels of customer satisfaction and drive continuous feedback loops.Service Transformation & Continuous ImprovementLead transformation initiatives for Oracle EBS/Fusion operations, third‑party application optimisation, and modernisation of legacy systems.Identify opportunities to streamline H2R processes through technology, integration, and service enhancements.Champion Lean, Agile, and ITIL practices to improve team performance and service stability.Platform Management & GovernanceServe as the Product Owner for ITSM systems (e.g., ServiceNow), ensuring process alignment and integration with application support environments.Govern application lifecycle, configuration, and data standards across Oracle EBS and connected systems.Ensure proper documentation, configuration management, and compliance of business-critical processes.Leadership & Team ManagementLead functional and technical support teams managing Oracle EBS, middleware, integrations, and legacy platforms.Provide coaching, guidance, and work direction to ensure high performance and strong service culture.Oversee resource planning, skills development, and team capability uplift.RequiredShould have a minimum of 10 years of experience, with strong expertise in Service Delivery Management and direct ownership of ERP/Application landscapes.Proven expertise in supporting and managing ERP environments and associated business processes.ITIL certified with strong command of service governance and operational best practices.PreferredStrong understanding of HR, Payroll, and end to end Hire to Retire process flows.Excellent communication, executive stakeholder management, and problem-solving skills.Should have excellent problem-solving skillsDemonstrated leadership experience managing multi-disciplinary teams.PersonalBesides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:High analytical skillHigh customer orientationHigh quality awarenessWhy InfosysInfosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.” #J-18808-Ljbffr