The London Management Company is a Super Prime Property Management company operating in Central London, the Home Counties and New York. The role of PA / Senior Property Manager (Super Prime) is a client-facing role in our Property Management department in London. Our teams look after all aspects of private household management for our clients who are mostly UHNWI, such as proactive cyclical maintenance, reactive maintenance, housekeeping, concierge services, project management, household staff employment etc.. This position is reporting into the Head of Property Management. The role has some delegative responsibilities over the Property Management Assistant team, who will be specifically working with you to assist in fulfilling the requirements of your portfolio. The below outlines the key roles and responsibilities, however the list is not exhaustive. It is the intention that the position of PA / Senior Property Manager (Super Prime) will form an integral part of the Management Team, with a scope of increased responsibilities assisting the wider development and growth of the company, and its reputation and profitability. Candidates should have:

Previous property management experience (minimum 4 years). A positive and proactive attitude. Strong organisation & prioritisation skills, ability to work well to deadlines. Previous experience in a UHNW client facing role. Experience in Private Household or Family Office preferable.

Specific responsibilities: Outlined below are the roles and responsibilities for the position of Property Manager for The London Management Company (TLMC Ltd.) Skills Required

Excellent client communication skills (verbal and written) Able to work as part of a high-performing, dynamic team and integrate well Highly organised Able to prioritise effectively, share workload where required and meet deadlines Flexible working approach and positive attitude Good ability to problem solve and suggest creative solutions

Role and Responsibilities Specific responsibilities

Primary responsibility for account and client relationship management for assigned key UHNW clients Management of reactive maintenance requirements for private clients Composition and implementation of a schedule of planned preventive maintenance service requirements for private clients Responsibility for compliance management or assigned key clients and reporting on the same Undertake detailed inspections in line with client SLA and report on the same Composition, implementation and periodic update of site-specific inspection reporting templates to meet client requirements Composition of monthly activity reports for clients in line with SLAs Undertake and progress property related ‘lifestyle requests on an ad hoc basis (e.g. arranging client purchases/reservations) on behalf of clients Supervise both remotely and on site as required maintenance works and complete reporting processes Organise and undertake access management as required Utilise company systems to schedule workflow, resources and priorities as required Record and report hourly charged service delivery to company systems, and support the reporting and invoicing of the same to clients Record necessary and associated or relevant property information/works updates onto company systems Assist the Accounts team in invoice approval, management of client fund accounts, and with credit control as required Advise and provide recommendations for mitigation of costs to the clients and answering related queries Undertake tenders for works and service contracts as required Support internal and external company communication, including answering incoming property management phone calls Support the new business team and directors in identifying opportunities for additional company revenue to existing clients, and opportunities to engage new property management clients Support internal and external company communication, including answering incoming property management phone calls Support the Property Management Team and Directors in the undertaking of their duties as required Manage tenant communications, addressing inquiries and resolving issues promptly Maintain accurate records of property management activities, including data entry and administrative tasks. Ensure all properties are compliant with current legislation, as well as accurate record keeping Liaising with lettings agents for letting of properties Ensuring correct notices are served for AST Residential Dealing with checkouts and deposit releases Negotiating Renewals & drawing up documentation for AST’s

General Responsibilities

Strive to deliver positive outcomes and experiences for all clients of the company. Promote and adhere to company values personally and within the team Maintain strong and positive internal and external relationships Liaise and support with TLCC (in-house housekeeping and specialist cleaning) and TLMaint (in-house maintenance) as required to deliver excellent service across the Group Support relationships with sister companies such as Accouter and Pyndar, and also introducers such as Knight Frank Remain considerate of company costs and cash flow in the everyday performance of your duties Consistently use and update company systems, including but not limited to Building Link and iAuditor

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