Job Description

Senior QA & Project Delivery Manager

About the Role

We are seeking an experienced Senior QA & Project Delivery Manager to lead quality assurance and project delivery across a range of complex, large-scale technology initiatives. This is a pivotal role requiring a blend of strategic oversight and hands-on leadership to ensure the successful delivery of software, infrastructure, and transformation projects across global operations.

You will define and implement QA strategies, lead cross-functional teams, drive continuous improvement, and manage stakeholder expectations at all levels — from technical teams to executive leadership. Ideal candidates will bring deep experience in full lifecycle delivery, testing governance, automation strategy, and performance reporting through metrics and dashboards.

Key Responsibilities

• Own and lead end-to-end quality assurance strategy, including test planning, execution, reporting, and governance.
• Drive project delivery across software, infrastructure, and transformation programmes using Agile, Waterfall, or hybrid frameworks.
• Develop and enforce QA standards, processes, and frameworks to support functional, non-functional, and operational acceptance testing.
• Lead and mentor QA teams, fostering capability development and high performance across global, cross-functional units.
• Partner with business and technical stakeholders to align quality and delivery efforts with strategic goals.
• Manage UAT, SIT, DR, and NFT activities, ensuring quality and compliance across all test phases.
• Coordinate with third-party vendors and offshore delivery teams, ensuring consistency, quality, and SLA adherence.
• Create and maintain KPI dashboards and executive-level reports, providing visibility into testing progress, quality metrics, and risk.
• Conduct incident analysis and root cause investigations, implementing preventative measures for continuous improvement.
• Provide guidance on test automation strategies, tooling decisions, and integrations into CI/CD pipelines.
• Contribute to change and release management processes, ensuring QA readiness and risk mitigation.

Essential Experience & Skills

• 10+ years of experience in QA leadership and project delivery roles, ideally within enterprise environments.
• Proven track record of delivering multi-phase, cross-functional programmes, including WMS, ERP, supply chain, or e-commerce systems.
• Strong grasp of test lifecycle management and delivery within Agile (Scrum/Kanban), Waterfall, or hybrid frameworks.
• Experience developing and scaling QA teams, including offshore/vendor management.
• Excellent skills in stakeholder engagement, communication, and executive-level reporting.
• Demonstrated ability to lead incident and root cause analysis and implement effective corrective actions.
• Experience with non-functional testing, automation, and test environment governance.
• Hands-on familiarity with tools such as JIRA, Azure DevOps, Zephyr, Trello, HP ALM, and MS Project.
• Strong analytical, organisational, and coaching skills.

Desirable Qualifications

• PRINCE2 and/or ISTQB certification
• Background in retail, logistics, supply chain, or large-scale infrastructure projects
• Experience with SAP, ERP systems, or warehouse automation platforms
• Familiarity with MIRO, Lucidchart, or similar visual collaboration tools

What We Offer

• Opportunity to lead strategic, high-impact projects with global reach
• Collaborative environment with executive visibility
• Competitive salary and benefits package
• Professional development and certification support
• Flexible working arrangements