Senior Quality Engineer / Quality Manager Hereford Salary Dependent on Experience Our client is a leader within their industry and they are looking for a Quality Manager to join their growing team! Roles and Responsibilities: Participating in management meetings and working with operation team peers to achieve quality related KPI targets and CI goals on a monthly basis Supporting new product introduction (NPI) and daily production quality management identifying the suitability of products against t customer specification Build and manage customer relationships; owning, investigating and responding to customer queries and complaints in a timely manner and documenting progress using this appropriate tools Introduction and management of 5S in the key main areas of the business, Weld room, Assembly, QC, Technical, Maintenance and Toolroom Managing the customer service emails to ensure all customer enquiries for production related quality concerns are responded to and resolved quickly Monitoring, measurement and reporting of non-conformance performance; disposition; concession preparation and submission; designing rework methods; initiation of investigation Ensuring all components we receive from third parties meets our own quality standards in line with QMSR081 inspection criteria, certification requir...