Owen Reed is looking for a Senior Receptionist for a top law firm in London.

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We are recruiting an experienced Senior Receptionist to lead the Front of House function at a prestigious London law firm. This role is focused on delivering an exceptional client experience, supervising the London reception team and ensuring all client-facing areas reflect the firm’s professional standards.

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The Role As Senior Receptionist, you will act as the firm’s first point of contact, oversee day-to-day Front of House operations and provide leadership to the reception team. You will ensure a seamless, professional service for all clients and visitors while maintaining consistently high presentation and service standards.

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Key Responsibilities Act as a professional ambassador for the firm, delivering a first-class client experience at all times.

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Manage and supervise the London Reception team, including day-to-day oversight, absence management and cover arrangements.

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Ensure a seamless client journey from arrival through to departure.

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Act as the escalation point for challenging or sensitive client situations.

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Embed a proactive, client-focused culture within the reception team.

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Train, coach and develop reception staff to maintain high service standards.

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Ensure reception and meeting room areas are professionally presented and maintained throughout the day.

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Greet clients and visitors promptly, notify relevant staff of arrivals and offer refreshments.

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Work closely with Facilities and Marketing to support client meetings and events when required.

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Implement and maintain effective call-handling standards across the reception team.

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Conduct appraisals and performance reviews for reception staff.

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Ensure all Front of House activities comply with firm policies and procedures.

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Skills, Experience & Attributes Previous experience as a Senior Receptionist or Receptionist within a law firm is essential.

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Proven ability to supervise and support a Front of House team.

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Strong client service and communication skills.

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Professional, polished and confident manner.

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Ability to manage multiple priorities in a busy, client-facing environment.

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High attention to detail and strong organisational skills.

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