Senior Service Advisor Location: Ipswich Hours: MonFri 8:0017:30 + 1 in 2 Saturday morningsSalary: DOE + uncapped bonus, realistic £40,000+ OTE The RoleA busy, reputable main dealer in Ipswich is seeking an experienced Senior Service Advisor to take a leading role within the service department. Youll be the senior point of contact for customers and the workshop, ensuring smooth operations and supporting a small team of advisors.Key ResponsibilitiesOverseeing and mentoring two Service AdvisorsManaging the full customer journey from booking to handoverCoordinating workshop loading and job progressHandling escalations and ensuring customer satisfactionIdentifying upsell opportunities and contributing to department performanceMaintaining accurate records, warranty processes, and complianceWhat Youll Bring1+ year main dealer experience (essential)Strong communication and customer service skillsAbility to support others and take ownership of daily operationsConfident working in a fast-paced, customer-focused environmentOrganised, proactive, and ready for a senior-level challengeWhats On OfferUncapped bonus with achievable £40,000+ OTESupportive team environmentGenuine progression opportunities25 days holiday plus bank holidays, rising to 28 days after three years continuous service.Consultant Liam BoltonLBOJOctane Recruitmentis a specialist Automotive and Motor Trade recruitment agency, working with main dealerships, bodyshops, tyre management companies, parts distribution centres, independent garages, fleet operators, HGV companies, import centres and manufacturers across the UK. We recruit across the motor trade and related industries.JBRP1_UKTJ