Vacancy: Senior Service Advisor Location: Nottingham, East Midlands Hours: Monday - Friday 8:30 - 17:30 & 1 in 2 Saturdays 8:30 - 13:00 Salary: Basic:  £30,000 to £32,000 OTE £37,000

Do you want to work for a long-standing family run business based in Nottingham who believes in nurturing talent and helping you progress into the best version of you as you’re the backbone of the operation and committed to help you realise your full potential. The ideal candidate will have a passion for delivering high-quality service in the Nottingham area. This company offer a great benefits package, and opportunities for growth and advancement. If you are a skilled and dedicated Senior Service Advisor / Supervisor who is passionate customer service and cars, committed to delivering high-quality work and grow within this company, this is the place for you!

Key Responsibilities: Senior Service Advisor / Supervisor Customer Service & Communication:

Provide a professional and friendly point of contact for customers via phone and email. Clearly explain vehicle inspection reports and required repairs, ensuring customers understand the work needed. Gain customer approval for repair work, advising on costs and timescales in a transparent manner. Maintain strong customer relationships, handling queries and concerns effectively to enhance satisfaction.  Operational & Admi...