Title:Senior Service Charge Officer Managing AgentContract Type:PermanentSalary:£42,149per annum to £46,410per annum (London weighted salary) dependant on experienceReporting Office:London, StratfordPersona:Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location(hybrid working)Closing Date:17thApril 2026Interview Dates:27thApril 2026, interview process will involve an Excel AssessmentPlease clickhere for the role profileNB: Please note the official job title for this vacancy is Service Charge Specialist Managing Agent andSenior Charge Officer Managing Agentisfor the purposes of advertising.Benefitsinclude: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme andmany moreEarly applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join our Service Charge Team at L&Q!Are you an experienced Service Charge professional with strong reconciliation skills and a keen eye for detail? Do you enjoy working across teams to ensure accuracy,transparencyand compliance in service charge delivery?Ifso,then we have the ideal role for you!We are currently recruiting for a Senior Service Charge Officerto join our Service Chargeteam,and this role focuses on theaccuratesetting,reconciliationand management of service charges across a designated portfolio.We welcome applications from candidates with experience in service charges, property, housing, or other reconciliation-based roles such as finance,utilitiesor energy sectors, where you have worked with large datasets, cost analysis and complex billing or charging structures.If this sounds like you, we would love for you to apply!Your impact in the role:Calculate and manage service charge estimates and final accounts across your portfolioTake ownership of end-to-end service charge reconciliation, ensuring accuracy and complianceIdentifyand resolve variances and unrecoverable costs, providing clear rationaleSupport delivery of service charges across a portfolio valued at c.£130 million covering approximately 100,000 homesWork closely with internal teams to ensureaccuratecost allocation and forward planning of worksResolve complex service charge queries and complaints within agreed service levelsProvideexpert advice on service charge processes, leaseinterpretationand legislationSupport and attend resident meetings, presenting service charge information whererequiredSupport the preparation of First Tier Tribunal (FTT) cases and attend whererequiredManage the issue of Section 20b notices and support external audit activityWhat you'll bring:Experience in service charge, leasehold,housingor other relevant environments (e.g. finance, utilities,energyor billing roles) with transferable skills in reconciliation, costanalysisand data accuracyProven ability to manage large portfolios and high-valuebudgetsStrong understanding ofreconciliation,apportionmentand recoveryKnowledge of relevant legislation (e.g. Landlord & Tenant Act, lease interpretation, S20b requirements)Ability to interpret leases and legal agreements and apply them in practiceStrong analytical skills with experience working with large datasets and Excel (lookups, pivots)If this sounds like you, we would love for you to apply!If yourequireany reasonable adjustments at any stage during this process, including application stage, please visit our career page to reach out to us.About L&Q:Wereone of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for peoples health,happinessand security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties home, andwereproud to serve diverse communities across London, theSouth EastandNorth Westof England.People are at the heart of ourbusinessand our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporatevalues and behavioural framework, which outlines our core expectations and should bedemonstratedat all times, and all levels, whenrepresentingL&Q.At L&Q, we know that diversity and inclusion make us stronger andtheyreat the heart of everything we do.When we recruit, we look at what really matters: your skills, experience, and potential.Wereproud to be recognised for creating an inclusive workplace.Werea Disability Confident Leader (Level 3) andweveintroduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent.Itsall part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.Find out morehere.Sustainability isalsoat the heart of what we do. We recognise the responsibility we hold as one of the UKs largest housing associations.Clickhereto find out more about L&Q and why you should join us!JBRP1_UKTJ