Title:

Senior Service Charge Officer

Managing Agent Contract Type:

Permanent Salary: £

42,149

per annum to £

46,410

per annum (London weighted salary) dependant on experience Reporting Office: London, Stratford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office

/working location

(hybrid working) Closing Date:

17

th

April 2026 Interview Dates:

27

th

April 2026, interview process will involve an Excel Assessment Please click here

for the role profile NB: Please note the official job title for this vacancy is Service Charge Specialist Managing Agent and

Senior Charge Officer

Managing Agent

is

for the purposes of advertising. Benefits

include:

Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and

many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Join our Service Charge Team at L&Q! Are you an experienced Service Charge professional with strong reconciliation skills and a keen eye for detail? Do you enjoy working across teams to ensure accuracy,

transparency

and compliance in service charge delivery? If

so,

then we have the ideal role for you! We are currently recruiting for a Senior Service Charge O

fficer

to join our Service Charge

team,

and t

his role focuses on the

accurate

setting,

reconciliation

and management of service charges across a designated portfolio. We welcome applications from candidates with experience in service charges, property, housing, or other reconciliation-based roles such as finance,

utilities

or energy sectors, where you have worked with large datasets, cost analysis and complex billing or charging structures. If this sounds like you, we would love for you to apply! Your impact in the role: Calculate and manage service charge estimates and final accounts across your portfolio

Take ownership of end-to-end service charge reconciliation, ensuring accuracy and compliance

Identify

and resolve variances and unrecoverable costs, providing clear rationale

Support delivery of service charges across a portfolio valued at c.£130 million covering approximately 100,000 homes

Work closely with internal teams to ensure

accurate

cost allocation and forward planning of works

Resolve complex service charge queries and complaints within agreed service levels

Provide

expert advice on service charge processes, lease

interpretation

and legislation

Support and attend resident meetings, presenting service charge information where

required

Support the preparation of First Tier Tribunal (FTT) cases and attend where

required

Manage the issue of Section 20b notices and support external audit activity

What you'll bring: Experience in service charge, leasehold,

housing

or other relevant environments (e.g. finance, utilities,

energy

or billing roles) with transferable skills in reconciliation, cost

analysis

and data accuracy

Proven ability to manage large portfolios and high-value

budgets

Strong understanding of

reconciliation,

apportionment

and recovery

Knowledge of relevant legislation (e.g. Landlord & Tenant Act, lease interpretation, S20b requirements)

Ability to interpret leases and legal agreements and apply them in practice

Strong analytical skills with experience working with large datasets and Excel (lookups, pivots)

If this sounds like you, we would love for you to apply! If you

require

any reasonable adjustments at any stage during this process, including application stage, please visit our career page to reach out to us. About L&Q: Were

one of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for peoples health,

happiness

and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties home, and

were

proud to serve diverse communities across London, the

South East

and

North West

of England. P

eople are at the heart of our

business

and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate

values and behavioural framework

, which outlines our core expectations and should be

demonstrated

at all times

, and all levels, when

representing

L&Q. At L&Q, we know that diversity and inclusion make us stronger

and

theyre

at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential.

Were

proud to be recognised for creating an inclusive workplace.

Were

a Disability Confident Leader (Level 3) and

weve

introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent.

Its

all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.

Find out more

here

. S

ustainability is

also

at the heart of what we do. We recognise the responsibility we hold as one of the UKs largest housing associations. Click

here

to find out more about L&Q and why you should join us!

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