Senior Solution Consultant

Location: London, Canary Wharf

Department: Global Solution Consulting

Reports To: Global Solution Consulting

Position Overview

We are seeking a seasoned Solution Consultant with deep expertise in Generative AI and Large Language Models (LLMs) to join our high-impact team. In this role, you will act as a strategic and trusted advisor to enterprise clients, helping them unlock the full potential of Uniphore’s AI platform. You’ll drive solutioning and innovation across customer engagements, turning complex business challenges into AI-powered opportunities.

Key Responsibilities

• Lead technical discovery sessions to understand client objectives, data environments, and AI readiness.
• Design and deliver impactful AI/LLM-powered solutions aligned with customer goals and industry best practices.
• Translate technical capabilities—particularly around Generative AI and LLMs and Uniphore’s Platform—into compelling business outcomes.
• Partner closely with Sales, Product, and Engineering teams to ensure scalable, client-centric solutions.
• Continuously monitor AI advancements and translate insights into strategic recommendations.
• Support customer enablement through workshops, documentation, and presentations.

Required Skills and Qualifications

Fluent in Spanish and English

Technical Expertise

• 6+ years of experience in technical pre-sales, solutions consulting, or AI implementation roles.
• Proven hands-on experience with Generative AI, LLMs (e.g., GPT, Claude, PaLM, LLaMA), and related tools (e.g., LangChain, vector databases).
• Strong understanding of raw data, data structures, NLP/NLU/NLG, ML pipelines, and prompt engineering.
• Experience with enterprise-grade AI deployments, including model evaluation, customization, and integration.

Domain & Industry Acumen

• Ability to contextualize solutions within specific industries (e.g., telecom, BFSI, healthcare).
• Experience aligning AI use cases to measurable business value (e.g., cost savings, efficiency, CX improvement).

Customer-Facing Skills

• Exceptional communication and storytelling abilities—comfortable with both C-level conversations and deep-dive technical workshops.
• Strong documentation and presentation skills, with a knack for simplifying complex ideas.
• Proven track record of relationship-building, stakeholder influence, and cross-functional collaboration.

Problem Solving & Innovation

• Creative, analytical thinker with a proactive, ownership-driven mindset.
• Ability to ideate and troubleshoot real-world client challenges using state-of-the-art AI tools.

Learning & Growth Mindset

• Passion for staying ahead of the curve in the AI/LLM space and sharing knowledge across the organization.

Why Join Us

• Work with industry-defining Conversational AI and Generative AI technologies.
• Collaborate with world-class teams on cutting-edge customer engagement solutions.
• Enjoy a culture that rewards innovation, accountability, and continuous growth.

Our Core Values

• Trusted Advisor for the Customer
• Ownership
• Business Process Transformation