Senior Team Leader Commercial Sales

New Today

Job title

Senior Team Leader Commercial Sales

Function

Sales Contact centre

Location

Manchester & Ripponden

Reports to

Head of Commercial Sales

Responsible for staff

Contact Centre:

Compliance, Consumables, Fast Response BDEs -New & Existing business

About our business

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.

The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.

Role overview

You will be responsible for the delivery of the Commercial sales strategy for budgets set by the business across multiple Verticals and propositions. You will report to the Head of Commercial sales and be responsible for driving commercial growth within our spot and recurring revenue lines through creation of opportunities & strategies using generated data sources. By expanding JLAs footprint within existing accounts and to focus on new customers across a range of industry sectors with SME & Key Nat, you will be a key contributor to the success of the business measured by orders won.

Key tasks
Key stakeholder responsible for delivery against the sales strategy set for the Commercial sales teams to achieve the financial budgets
Manage and own the holistic results for the teams across all verticals applicable identifying trends, successes & challenges to push data strategy initiatives to the Head of Commercial
Work closely with the TLs to ensure effective lead management, conversion & upselling/upskilling
Report on the daily, weekly, monthly and yearly revenue together with managing and leading the sales team leaders
Use data to drive performance and to manage weekly/monthly performance by team and individuals
Measure performance management through effective coaching, 121s, training, development and effective delegation to work in unison with aligned objectives from BDE up to Exec
Increase the growth potential in existing accounts and new clients/ re engaged through our new verticals and white space as well as using data to make informed dialling decisions
Be a commercial figurehead for JLAs internal sales opportunities with an equal focus on ensuring the delivery of contracted revenue across all verticals applicable
Lead strategic projects and initiatives as required, focusing on increasing the efficiency and productivity of the business development teams
Provide commercial leadership to your teams to encourage a holistic approach to capturing business through divisional alchemy and new business ventures across the wider business
Develop and implement action plans to improve BDE effectiveness, processes, company-client relationships and retention of renewal accounts
Developing and delivering presentations to update on quarter & half yearly performances vs. budget and expectations
Following lead execution to ensure all inbound and outbound traffic across all teams are being worked effectively

People Management
Set a culture of effective people management
Work with the Head of Commercial sales to agree coaching and sales improvement plans with accountability to ensure consistency and execution is met
Set clear objectives and targets for your team leaders providing regular feedback on performance vs deliverables
Be the support you would need to achieve within your own role
Manage any employee relations issues in line with the policies set out by the business
Coach and develop the existing and any new starting employees within the contact centre to ensure they perform at a high level, ensuring colleagues maintain appropriate knowledge of the business products and services as we grow and develop
Address any training and development needs working with the L&D team and QA team to ensure teams have a personal development plan to identify and capture any skill gaps/ growth requisites

Service Delivery
Demonstrate an understanding of what service delivery excellence is for your role i.e. Deliveries of sales within regions, job type & timing etc. helping the teams understand quality output
Ensuring you set a culture of excellent customer service whilst ensuring the basics are right maximising all lead opportunities
Work collaboratively with teams outside of your direct reports i.e. Planning & Dispatch, operations, CMT, Sales ops, QA, L&D, customer success etc.

Managing Risk
Awareness of your operational & data risks which may impact on your role
Responsibility for reporting to the Head of Commercial sales for any risk which may impact the business
Maintain up to date industry knowledge to give insights through data analysis to ensure orders are sold compliantly with customers
Making commercial decisions when required to ensure risk of customer exposure to internal cross selling is mitigated/ minimised when appropriate

Criteria

Essential (attributes required for candidate to be considered)

Desirable (attributes can be trained or developed)

Knowledge and Skills (what you know and what you can do)

We are looking for the candidate to have knowledge and experience in dealing with most if not all verticals within JLA to make considered commercial decisions where focus would be required and can identify opportunity shortfall & Growth

You will be a strong communicator capable of handling varied TLs and colleagues at different learning levels with the ability to develop individuals and relationships.

You will need to demonstrate an understanding of the product and service offerings within the verticals to create compliant sales for the business

You will be required to work with various functions to ensure delivery/attendance of successfully sold orders whilst maintaining a customer centric and quality view

You will be required to plan your own week accordingly in line with the business requisites whilst responsibly communicating with the Head of Commercial sales working across Manchester & Ripponden sites. (You may occasionally be required to work within our divisional hubs given due notice)

Possess an understanding of our products and services across all verticals

Presentation on business case to lead and execute own vision to aid new business within the division(s) & growth

Experience (what you have done)

Successful track record in delivering ambitious growth plans in line with business requisites & Budgets

Successful track record of succession planning and delegation

Exposure of working with and growing new verticals/ customer demographics

You will have experience in dealing with various decision makers with the ability to help others identify the buying cycle and opportunity generation

You will have a successful track record in selling/ leading a team to sell using commercial justification to demonstrate value to your customers and the business

You will have gained experience of leading sales teams effectively with evidenced performance gains

You will have demonstrated effective; 360 leadership

Personal qualities

(the way you think and act)

You will be highly Performance driven, be able to focus where the primary goals are to drive revenue growth within the teams with a desire to hit the numbers with ability to drive business results

You will be highly tenacious, resilient and able to operate successfully in a fast-paced environment

Action orientated, Down-to-earth, energetic, pragmatic, collaborative and willing to roll up your sleeves displaying a show them how to do it leadership style when required

A visible leader who can make significant impacts and always remain approachable

You will be able to manage and build relationships effectively across multiple departments whilst maintaining a commercial sales focus and become a key stakeholder for business deliverables

You will have a keen eye for detail demonstrating the ability to work closely with the budget numbers delivered in a linear and phased manner from BDE to board level overviews

Qualifications

TPBN1_UKTJ
Apply
Location:
Sowerby Bridge
Salary:
£40,000
Job Type:
FullTime
Category:
Sales;Sales

We found some similar jobs based on your search