Senior Ticketing Operations Manager

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Senior Ticketing Operations Manager Application Deadline: 26 April 2026 Department: Ticketing Membership Employment Type: Permanent - Full Time Location: Southbank, London Compensation: £50,306 / year Description This role focuses on the visitor‑facing side of ticketing operations. Ticketing set up and revenue management is not part of the remit and is led by a separate senior manager with whom this person will work closely. Key Responsibilities
Collaborate with the Head of Visitor Experience and Ticketing to inspire, motivate and manage the Ticketing Operations team to deliver a responsive, dynamic and vibrant visitor experience. Support the overall Visitor Experience and Ticketing Strategy by monitoring, managing and improving performance of the whole Visitor Experience and Ticketing team. Lead on the analysis and response to visitor feedback. Lead on projects prioritised by the Head of Visitor Experience and Ticketing. Work with all Southbank Centre departments and partners to improve the quality and consistency of the Southbank Centre Visitor Experience and Ticketing operation.
Skills & Experience
Passion for providing and promoting an excellent experience for visitors. Extensive experience of venue ticketing operations and related systems. Experience managing and developing a large dynamic team in a visitor focused operation. Strong leader and problem solver, always leading by example. Excellent communications skills.
Benefits As well as working at one of London's most popular and exciting sites the successful candidate will also benefit from the following:
A minimum 5% pension contribution (going up to 9% depending on employee contribution), from day 1 of employment 28 days annual leave, plus bank holidays Enhanced sick pay Enhanced family leave benefits Up to 30% discounts at onsite retail, food and beverage vendors Staff ticket offers for SC events Free entry to Hayward Gallery Free/discounted entry with other reciprocal organisations Free staff yoga
Equity, Diversity & Inclusion We welcome applications from all backgrounds. By attracting people with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our colleagues. #J-18808-Ljbffr
Apply
Location:
Greater London
Job Type:
FullTime

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