Senior User Researcher

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Senior User Researcher Location: Hybrid (UK-based) Contract Type: Contract Day Rate: £500 p/d, Outside IR35
About the Role Triad Group PLC is looking for an experienced User Researcher to join us on a contract basis, working as part of Triad-led teams across public sector digital transformation projects. You'll also collaborate closely with external partner organisations and stakeholders.
This role requires proven experience working in Discovery and Alpha phases, delivering actionable insights that shape user-centred services from the ground up.
Key Responsibilities
Lead user research activities across Discovery and Alpha. Work collaboratively with Triad consultants, client teams, and partner suppliers. Deliver research that informs service design and technology decisions. Engage with a broad range of users and stakeholders to understand needs and pain points. Translate findings into clear, impactful outputs for multidisciplinary teams. Advocate for accessibility, inclusivity, and evidence-based design.
Required Experience
Strong track record as a User Researcher on public sector or consultancy projects. Hands-on Discovery and Alpha experience is essential. Comfortable working in agile, fast-paced environments. Confident presenting research findings to varied audiences. Familiarity with GDS service design standards and accessibility best practices.
About Triad Triad is a UK-based consultancy delivering user-centred digital services. We work with public and private sector clients to solve complex challenges with smart, collaborative teams
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Location:
London
Salary:
£500 /day
Job Type:
FullTime
Category:
IT

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