Server, All-Day Dining

7 Days Old

Job title:?All-day Dining Server
Department:?Food & Beverage, Gallery
Inspired & supported by:?Restaurant General Manager
Salary: £37,996 including service charge
Your purpose will be:
We are seeking passionate, professional, and guest-centric individuals to join the Gallery team at one of Londons most iconic luxury hotels. This role is central to delivering an exceptional all-day dining experience that reflects the highest standards of service and hospitality. You will act as an ambassador of the brand, creating memorable moments for guests through warm, personalised, and intuitive service.
You will be accountable for:
Delivering a consistently memorable, professional 5-star service experience in line with Forbes and luxury hospitality standards

Demonstratingexpert knowledge of food, beverages, and hotel offerings to confidently guide and inspire guests

Upholding all service standards, policies, and procedures to ensure excellence and consistency

Contributing to a positive team culture built on collaboration, trust, and shared success

Supporting departmental targets while prioritising guest satisfaction

Contributing to revenue growth through creative initiatives and confident product recommendations

Guest Experience
Deliver exceptional all-day dining service (breakfast, afternoon tea, dinner)

Provide attentive, personalised service and build meaningful guest connections

Ensure every interaction is warm, elegant, and efficient

Product Knowledge
Confidently guide guests through menu selections and beverage pairings

Share knowledge of ingredients, promotions, and hotel offerings

Operations
Manage reservations and record guest preferences accurately

Execute service standards with precision

Maintainhealth, safety, and hygiene compliance

Communicate effectively with kitchen and front-of-house teams

Commercial Focus
Upsell thoughtfully to enhance guest experience

Support revenue goals while prioritising guest satisfaction

Qualifications What you will need to do in this role:
Essential:
1-2 years of serving or hosting experience in a luxury hospitality environment

Passion for and understanding of 5-star hospitality and what it takes to deliver it

Empathetic with a talent for building rapport, and reading each guests desired level of interaction

Quick thinking, resourceful and able to solve problems at the moment

Ability to remain calm and courteous at all times

Ability to work well under pressure in a fast-paced and changing environment

Able to work collaboratively as part of a team

Flexibility to work shifts, including weekends and holidays, as per the hotel's operational needs, as well across the day for breakfast, afternoon tea and evening

Good knowledge of spoken and written English

Desirable:
Basic knowledge of a POS System

Basic knowledge of Open table

Industry-related certifications (i.e. WSET)

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information Whats in it for you?
Competitive salary and additional service charge
Life insurance and pension
31 days of holiday (including public holidays)
Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
20% off at other Gordon Ramsay restaurants and Restaurant 1890

Free stay for two at The Savoy after successful probation
Colleague restaurant, gym, interfaith prayer room and wellness room
Laundry services
Cashback for wellbeing/healthcare expenses; HSF & Perkbox
Employee assistance program
Virgin Active and The Gym Group membership discounts
Cycle-to-work scheme
Season ticket loan for commuting
Annual optician reimbursements of £100
Local discounts for F&B and retail

TPBN1_UKCT
Apply
Location:
Islington
Job Type:
FullTime

We found some similar jobs based on your search