Service & Delivery Lead Bridgend

Yolk Recruitment are supporting a sustainable energy company with the search for a Service & Delivery Lead to join their growing UK team.

This is a key role responsible for overseeing the customer journey once a contract is secured, ensuring a smooth transition from sale through to installation, commissioning and long-term operational support. You'll work closely with the UK sales team, global service teams and installation partners to ensure projects are delivered efficiently and customers receive a consistent, high-quality service.

This opportunity would suit someone who enjoys coordinating complex projects, improving operational processes and building strong customer relationships within a technical environment.

What you'll be doing

Taking ownership of the end-to-end delivery of customer projects from order confirmation through to operational deployment

Coordinating installation, commissioning and onboarding activities with internal teams, partners and customers

Acting as the main operational point of contact for customers following the sales process

Managing delivery timelines and ensuring installations meet technical and operational standards

Identifying delivery risks, resolving issues early and escalating where required

Monitoring service performance, warranty trends and recurring issues to support continuous improvement

Developing clear processes and frameworks aroun...