Service Coordinator (Engineering)

£26,000 + 24 days holiday + Flexitime + benefits

Exeter

Are you an experienced engineering service coordinator looking to further your career with a well-established company supplying to clients globally?

Are you looking to work for a company that offers excellent benefits, work-life balance and the opportunity to train, develop and further your career?

On offer is a Service Coordinator role where you will manage the efficient route planning of up to five company-employed engineers for the timely and efficient completion of warranty and charge visits.

This role requires you to develop a rapport with the engineering team and build relationships with the immediate team, internal departments and customers.

The role:

• Receive telephone calls from customers, dealers and engineers, ensuring all calls are dealt with promptly and in a friendly and professional manner.
• Log customer issues onto the Customer Relationship Management (CRM) system, detailing all communication to the customers
• Respond to email enquiries from customers, ensuring they are dealt with in a timely and professional manner
• Assist in planning efficient routes for the company's employed engineers, informing relevant other departments within group of the calls to be attended on a weekly basis

The person:

• Previous experience dealing with field-based engineering teams
• Excellent communication and organisation skills

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Keywords: Engineering Coordinator, Service Coordinator, Warranty Advisor, Service Advisor, Warrant & Service Advisor, Customer Services Advisor, Customer Services, Customer administration, Client Advisor

Reference: BBBH24642C

We are an equal opportunity employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The remuneration offered will be dependent on the extent of your experience, qualifications, and skill set.

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