?? Join Us as a Customer Service Coordinator ??

?? Manchester Tyco Park | ?? Full-Time | ?? Hybrid Working (2 days/week after 6 months)

? Usual Hours: 8:0017:00, Monday to Friday | Flexibility Required: Between 7:0019:00 Monday to Sunday

Are you a master of multitasking with a passion for delivering exceptional service? Step into a pivotal role where your coordination skills keep our field operations running smoothly and our customers smiling.

?? What we offer

• Competitive Salary: Reflecting your skills and experience
• Generous Leave: 25 days annual leave (pro-rated in hours)
• Holiday Purchase Scheme: Buy up to 10 extra daysup to 35 days total leave
• Comprehensive Benefits:
  • Pension plan (up to 7% employer match)
  • Life assurance
  • Employee assistance program
  • Referral scheme
• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities
• Free Onsite Parking: Hassle-free commuting
• Dress Down Fridays: Casual attire to wrap up the week

?? What You Will Do

As a Service Operations Specialist, youll be the heartbeat of our maintenance scheduling teamworking closely with internal teams and national clients to ensure planned and emergency works are executed seamlessly. Your day-to-day will include:

• Coordinating engineer appointments and managing dynamic diaries
• Communicating with customers via phone and email to confirm schedules and resolve queries
• Ordering parts, securing purchase orders, and completing permits
• Navigating multiple customer portals and internal systems
• Collaborating with Service Managers to optimize engineer productivity
• Liaising with Sales, Billing, FM Helpdesk, and Subcontractors
• Supporting KPIs and reporting to the Planning Team Manager

?? What We Look For

Must-Haves:

• At least 1 year of customer service experience
• Excellent communication skillswritten and verbal
• Strong multitasking and time management abilities
• High attention to detail and urgency
• Confident decision-making and problem-solving skills
• Proficiency in using multiple PC applications

Nice-to-Haves:

• Experience with GANT-based planning or dispatch software
• Familiarity with processing invoices and purchase orders
• Previous scheduling experience in a service or maintenance role

You will be joining a friendly, supportive team where colleagues genuinely help each other succeed. If you're looking for a role where you can grow, feel valued, and enjoy coming to workthis could be just the opportunity for you.

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