Job Description

Murray Recruitment are recruiting a Service Desk Administrator for our client based in Cumbernauld.

This is an excellent opportunity for a motivated and organised individual with prior experience in a fast-paced helpdesk environment. The successful candidate will be responsible for supporting the day-to-day operations of the service desk, ensuring all service requests and issues are logged, prioritised, and followed through to resolution. As the business transitions to JobLogic as their CRM system, the role will also involve adapting to and supporting the implementation of this new platform.

Key Responsibilities

• Act as the first point of contact for incoming service requests via phone and email
• Log and monitor service tickets in the CRM system (JobLogic) and ensure timely updates
• Allocate jobs to engineers and liaise with them to ensure work is completed within agreed SLAs
• Communicate effectively with clients, providing updates and resolving queries
• Assist with scheduling, job tracking, and managing engineer diaries
• Support the service department with administrative tasks and job documentation
• Monitor open jobs and follow up with relevant stakeholders to ensure timely closure

Skills & Experience

• Previous experience working in a helpdesk or service desk environment is essential
• Comfortable in a fast-paced role with the ability to multi-task and prioritise effectively
• Experience using a CRM or job management system (JobLogic experience is advantageous)
• Excellent communication skills, both verbal and written
• Strong organisational skills and attention to detail
• Ability to work both independently and as part of a team
• Proficient in Microsoft Office and general IT systems

Offering

• Competitive salary – Dependent on Experience (DOE)
• Permanent, full-time role: Monday to Friday, 8am to 5pm (1-hour lunch)
• Every second Monday, the working hours rotate to 7am – 4pm as part of a team rota
• 33 days holiday per year including statutory days (office closure over Christmas and New Year)
• Company pension scheme and 4x life assurance
• Free parking available onsite
• Supportive and friendly working environment with opportunities for growth