Location: Sutton Coutenay, AbingdonSalary: £28,000 - £30,000 We are looking for an organised and proactive Service Delivery Coordinator to join ourProjectsTeam. You will playa central rolein planning, tracking, and coordinating IT and telephony projects across a diverse client base, ensuring on-time, on-budget delivery that meets or exceeds client expectations.Responsibilities:Coordinate end-to-end delivery of IT infrastructure and managed service projectsDevelop andmaintaindetailed project plans, schedulesandresource plans using standard PM toolsTrack project milestones, deliverables, and budgets, proactively identifying and escalating risks to the relevant stakeholdersLiaise with technical engineers, third-party vendors, and internal teams to ensure resource availability and alignment throughout the project lifecycleSupport the Head of Projects on larger, complexprojectsasrequiredCoordinate the deployment and onboarding of business telephony and UC solutionsOversee porting processes, number management, and configuration handover, ensuring all documentation is complete and signed offCoordinate user training scheduling and go-live support activities in collaboration with the technical teamContribute to internal reporting, including project pipeline tracking and delivery metrics for management reviewAssistin onboarding new clients by coordinating internal team activities and ensuring smooth transition from sales to delivery Skills Required:Essential 2+ years of project coordination or delivery experience within an IT MSP, telecoms, or technology services environmentDemonstrable experience coordinating IT infrastructure or telephony/UC deployment projectsExcellent communication skills and strong attention to detail Proficiencywith project management and/or PSA tools (e.g. ConnectWise, Autotask, Microsoft Project, or similar).Solid understanding of ITIL principles and IT service delivery lifecycle.DesirableExposure to business telephony platforms such asEvonex,Callswitch, 3CX, Gamma HorizonPRINCE2 Foundation,AgilePM, or equivalent project management qualification (or working towards)Experience using Microsoft 365 suite, including SharePoint and Teams, for project collaborationUnderstanding of networking fundamentals (LAN/WAN, firewalls, VPNs) in a managed services contextExperience in a client-facing capacity within a technology businessBenefits: 21 Days Holiday increasing to 22 days after 3 years and to 25 days after 5 yearsBirthday Day OffBuy Holiday SchemeEmployee Assistance ProgrammeEnhanced Company Sick PayDiscounted Retail VouchersReduced Gym MembershipAnnual Salary ReviewSCG Mobile BenefitPension SchemeFree On-Site ParkingCharity EventsSCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment processJBRP1_UKTJ