You don’t just want to manage support, you want to own the customer experience end-to-end.

If turning complex problems into loyal, long-term customers is your thing, this role was built for you.

When ERP software sits at the heart of a business, customer service isn’t a function – it’s a promise.

At Khaos Control, that promise has powered UK retailers for over 25 years, helping ambitious SMEs and complex, multi-channel businesses grow with confidence.

Now, as we continue to scale our award-winning ERP SaaS platform, we’re looking for a Service Delivery / Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most.

This is a senior, hands-on leadership role for someone ready to shape how customer service and support operate across a growing SaaS business - and to make a visible, lasting impact.

The Role at a Glance:

Service Delivery / Customer Support Manager Grantham, Lincolnshire Office – Hybrid £54,000 – £58,000 DOE + Bonus Full-Time | Monday – Friday | Permanent

Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control – Award-Winning ERP SaaS provider powering SME retail

Your Background / Skills: Leadership. Customer Service Leadership. Service Operations. Experience in SaaS, ERP, or complex B2B software environments...