Hiring : Service Delivery Lead /Health Operations Lead

Eastleigh, UK (Hybrid – 3 days onsite)

Hiring Company: Global IT services and consulting company

End Client : Health Insurance Domain

Are you a strategic operations leader with strong Salesforce expertise looking to make a real impact in the healthcare sector?

We are hiring a Health Operations Lead to drive operational excellence, service resilience, and platform performance for a leading healthcare client. This is a high-impact leadership role where you will shape service strategy, lead cross-functional teams, and ensure seamless delivery of critical health platforms.

Key Responsibilities

Leadership & Stakeholder Management

• Lead and establish the Health Operations function
• Manage cross-functional teams (internal, external vendors & SaaS partners)
• Build strong relationships with senior stakeholders, CIO teams, and business leaders
• Drive collaboration across transformation and change initiatives
• Manage partnerships with SaaS providers, cloud vendors, and technology partners

Operational Excellence

• Ensure stability, security, and resilience of healthcare platforms
• Manage incidents and restore services quickly within agreed SLAs/KPIs
• Drive continuous improvement, process optimisation, and cost efficiency
• Deliver operational reporting and performance insight

Technology Service & Delivery

• Own service management, problem management, and continuous improvement
• Ensure compliance with IT standards, security, and data protection frameworks
• Oversee platform health including capacity, risk, DR, and business continuity
• Act as gatekeeper for production releases and change delivery
• Maintain CMDB, asset registers, and operational control

Commercial & Financial Management

• Manage vendor contracts and commercial agreements
• Track and optimise operational costs
• Ensure transparency and accountability in budget management

Skills & Experience Required

• Proven leadership experience managing large, matrixed teams
• Strong expertise in Salesforce (Health Cloud & Insurance Cloud)
• Extensive experience in Service Management & Operations
• Knowledge of healthcare/insurance domain (PMI, claims, regulations)
• Experience with Agile / SAFe delivery frameworks
• Strong problem-solving, analytical, and stakeholder management skills
• Experience in process improvement methodologies (Lean / Six Sigma)

Mandatory Skills

• Project Management
• Application Service Management (ASM)

Why Join?

• Work with a global IT leader on a large-scale healthcare transformation
• Lead critical platforms impacting real customer outcomes
• Collaborate with global teams and senior stakeholders
• Drive innovation, resilience, and operational excellence

Interested or know someone who fits?

Apply now or reach out directly to discuss this opportunity!