OverviewWhat is this role? This is a Service Delivery Manager role supporting one of Defence’s most critical digital communications services.Location: Northwood HQ, MiddlesexThis is a Service Delivery Manager role supporting one of Defence’s most critical digital communications services. High Grade Messaging (HGM) provides secure, 24/7 messaging services to a select customer base in the UK and overseas. The service is currently transitioning to a new Military Messaging capability, making this a key moment to join.Why this role mattersSecure messaging underpins Defence operations.In This Role, You’llEnsure vital communications services remain resilient and availableProtect highly sensitive informationSupport the transition from HGM to the next‑generation Military Messaging serviceThis is operational service delivery with national‑level importance.What You’ll Be Responsible ForAs Service Delivery Manager, you will:Lead delivery of a 24/7/365 secure messaging serviceEnsure service performance meets agreed SLAsManage incidents, service resilience and continuous improvementLead and motivate operational teams in a fast‑paced environmentAct as Assistant Security Officer, ensuring security complianceOversee service transition to the new Military Messaging platformWork closely with senior stakeholders and specialist partnersYou’ll balance day‑to‑day operational delivery with longer‑term service improvement.Who This Role Is ForThis role could be a good fit if you:Have experience managing digital or IT servicesAre confident working with SLAs and live servicesCan lead teams in high‑pressure environmentsUnderstand (or want to develop) IT service management and security practicesEnjoy responsibility and accountabilityExperience with ITIL or service transition is especially valuable.Security & eligibility (important)Due To The Nature Of The ServiceDeveloped Vetting (DV) clearance is requiredThis role is open to sole UK nationals onlyAdditional security checks and travel restrictions applyThese Requirements Are Essential To Protect Sensitive Defence Operations.Working patternBased at Northwood HQSome UK travel required for meetings or trainingStrong support for learning and professional developmentOpportunity to gain recognised qualifications, including ITIL #J-18808-Ljbffr