Service Delivery Manager, Fleetwood, Lancashire

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Service Delivery Manager

Location: Wyre

Salary: Competitive

Hours : Full Time -40hours Per Week

What we can offer you;

25 days of annual leave.

Access to our people's pension scheme.

Free physiotherapy service.

Discounts on everything from groceries to well known retailers.

Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to.

24 hour access to a virtual GP, 365 days a year, for you and family members in your household.

Ongoing training and development opportunities, allowing you to reach your full potential. When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone.

With one of the largest growing fleets in the UK, our drivers are pivotal to delivering essential services. They work hard to serve their local communities and make a positive impact every day.

Whether you're looking to overhaul the industry, or just do a good day's work, we know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What you'll be doing;

Ensure the wellbeing of employees (working hours, sickness, health)

Carry out regular reviews and meetings with frontline teams

Lead the team and maintain a visible presence for employees on site and on the rounds

Championing inclusion in the workplace

Developing and maintaining employee engagement

Sickness and absences management

Implementing people management processes and procedures in line with company policy

Ensuring training and competency checks are in place for all roles

Carry out staff inductions in accordance with VMR

Oversee day to day stock managements, traffic management and management of all operational areas

Delivery of a first time collection culture and all contractual performance KPI's

Lead our people and assets to deliver/exceed service expectations

Developing on day to day relationships with clients and residents

Utilise data to improve operational performance including effective use of Bartec

Ensure operations run in line with Veolia minimum requirements and support improvements plans

Support fleet management and compliance

What we're looking for;

Essential:

Excellent communication skills

Team work

Ability to work well under pressure- fast but efficient

Leadership skills- ability to lead and provide instructions to large workforces

Previous management experience Desirable:

IOSH managing safely

Computer literate

HGV Licence

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract, if you have any questions about how this might affect you, please don't hesitate to contact your line manager or the HR team.

Job Posting End Date:

07-05-2026

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive

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