Service Delivery Manager

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Service Delivery ManagerYorkshirePermanentCompetitive Salary on Offer, Plus Car or Car Allowance, Plus Private Healthcare, Plus Flexible BenefitsAbout the Role:We are looking for an experienced and dedicated Service Delivery Manager to lead a team of Contract/Site Supervisors and Service Engineers in delivering exceptional service across 2-3 high-profile Clients, based in and around the Yorkshire region.Key Responsibilities:Financial & P&L Management – Deliver cost-effective solutions while maintaining outstanding customer satisfaction to meet the required budgets in terms of revenue and margin.Oversee service delivery to meet all contractual requirements and performance metrics.Manage and develop a team of supervisors, engineers, and contract support staff to ensure high standards of service.Lead the entire mobilisation process from inception to completion, ensuring a smooth transition.Ensure compliance with Health & Safety standards, statutory requirements, and company policies.Deliver financial objectives, including gross profit targets, WIP, and debt collection.Conduct regular audits for quality assurance of both PPM and reactive works.Utilize CAFM systems and technology effectively to maximize productivity and reporting.Ensure high-quality service from specialist subcontractors, providing value for money.Recruit, induct, and retain skilled team members while supporting succession planning and development.Lead monthly team meetings to communicate company updates, best practices, and initiatives.Maintain suitable manning levels to meet contractual obligations.About You:Previously undertaken a similar role within the industryBackground / Qualifications in either an Electrical or Mechanical fieldStrong understanding of planned, preventative maintenance and reactive services.Experience of delivering exceptional
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Location:
Leeds
Job Type:
FullTime

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