Service Delivery Manager

New Yesterday

Are you an experienced, people focused Service Delivery Manager looking for a role where you can lead from the front in a structured, customer-centric environment?
Our client is an established and growing managed IT services provider with a strong reputation for quality and care. This role offers the opportunity to take real ownership of service delivery within a close-knit team and the chance to shape and improve how services are delivered across the business.
Service Delivery Manager Waterlooville (Hybrid - 3 days office, 2 days home) £47,000 to £53,000 per annum
In this role, you will be working within a team of 11 accountable for the day-to-day performance of managed IT services, the development of the Service Desk and Specialist Engineering teams, and the overall customer experience.
Looking fir someone experienced, logical, and driven - someone who can hit the ground running, bring clarity and structure, and isn't afraid to constructively challenge when needed.
Key Responsibilities
Lead, support, and develop the Service Desk and Specialist Engineering teams in a positive, people-first environment * Own day-to-day service delivery across all managed services * Conduct regular one-to-ones, performance reviews, and development planning * Maintain and improve service management practices aligned with ISO/IEC (phone number removed) * Identify and deliver service improvement initiatives * Use service ...
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Location:
Waterlooville
Salary:
£47,000 - £53,000 /annum
Job Type:
FullTime
Category:
Management & Consultancy

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