Service Delivery Manager

Permanent

Competitive Salary on Offer, Plus Car or Car Allowance, Plus Private Healthcare, Plus Flexible Benefits

About the Role:

We are looking for an experienced and dedicated Service Delivery Manager to lead a team of Contract/Site Supervisors and Service Engineers in delivering exceptional service across a high-profile Clients sites based in Wrexham, Liverpool and Derby.

Key Responsibilities:

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• Deliver cost-effective solutions while maintaining outstanding customer satisfaction to meet the required budgets in terms of revenue and margin.
  

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• Oversee service delivery to meet all contractual requirements and performance metrics.
  
• Manage and develop a team of supervisors, engineers, and contract support staff to ensure high standards of service.
  
• Lead the entire mobilisation process from inception to completion, ensuring a smooth transition.
  
• Ensure compliance with Health & Safety standards, statutory requirements, and company policies.
  
• Deliver financial objectives, including gross profit targets, WIP, and debt collection.
  
• Conduct regular audits for quality assurance of both PPM and reactive works.
  
• Utilize CAFM systems and technology effectively to maximize productivity and reporting.
  
• Ensure high-quality service from specialist subcontractors, providing value for money.
  
• Recruit, induct, and retain skilled team members while supporting succession planning and development.
  
• Lead monthly team meetings to communicate company updates, best practices, and initiatives.
  
• Maintain suitable manning levels to meet contractual obligations.
  

About You:

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• Previously undertaken a similar role within the industry
  
• Background / Qualifications in either an Electrical or Mechanical field
  
• Strong understanding of planned, preventative maintenance and reactive services.
  
• Experience of delivering exceptional customer service by self and through others
  

Benefits:

We're always evolving our benefits to ensure we're attracting and retaining great people.  Some of what you can expect includes: 

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• Competitive Salary on offer, plus Car or Car Allowance
  
• 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days
  
• Pension with a leading provider and up to 8% employer contribution
  
• Personal Wellbeing and Volunteer Days
  
• Private Medical Insurance
  
• Life Assurance
  
• Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
  
• Flexible benefits to choose from inc: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bikes.
  

Next Steps: 

As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.  

We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. 

About Us: 

We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. xsrmqjs  

Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. 

Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be. 

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