Service Design Analyst (Hybrid - 50% in office)The ClientBased in London my client are a prestigious Professional services organisation boasting a workplace with cutting edge people that is moving with the modern ways working. Named as one of the leading professional services organisations places to work for 3 times in a row, the work environment attracts a seasoned professional who wants to be part of the best of breed.Job OverviewThe Service Design Analyst will play a critical role in supporting the organisations business professional transformation programme. This position focuses on collating and analysing service data, generating actionable insights, and supporting the Service Design at a portfolio level.Working with the Service Design Lead and functional areas:Support the development of the global portfolio framework, collating and drafting frameworks and templatesCollate the requirements of services capturing user feedback and insightsBring together service details and information to input into service blueprints and interaction modelsCreate and maintain templates to enable service design activities at an enterprise and functional levelAnalyse information and inputs to develop service cataloguesSupport workshop designs and facilitation activities to enable process mappingAnalyse data to identify trends, gaps, and optimisation opportunities.Provide insights to inform decision-making at programme and project levels.Work across workstreams to support business readiness assessments and transitional activitiesConsolidate information from multiple sources and validate data integrity.Maintain documentation and input into change and communication activities to enable training, service playbooks and adoption of servicesInput into and consolidate service level impact assessmentsExperience:Strong analytical and problem-solving skills with experience in data interpretation.Experience in process mappingFamiliarity with service design and operating model principlesExperience in customer journey, persona or similar service experience mappingProficiency in data visualisation tools (e.g., Power BI) and Excel.Excellent stakeholder management and communication skills.Ability to work in a fast-paced, transformation-focused environment.Experience within a complex professional services or corporate environment, operating globally with regional and local presence.Experience in operating model transformation or large-scale change programmes.JBRP1_UKTJ