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Job Description

Senior Service Designer – Shape Services That Protect the UK

If you're a seasoned Service Designer looking for work that truly matters, this is a rare opportunity to apply your skills in one of the most meaningful contexts available in the UK.

This role sits within a major security programme — the kind of environment where your service design decisions have direct impact on how critical operations function, how information flows across secure environments, and ultimately, how the country is protected.

You're not just improving a service.

You're helping shape the future capability of organisations that sit at the heart of public safety.

Why This Role Stands Out

1. High‑Impact, Mission‑Critical Work

Your work feeds into services used nationwide across policing, intelligence and security. This is one of the few roles where Service Design genuinely contributes to keeping people safe.

2. Operate at the Highest Levels of Security

For DV‑cleared designers, opportunities of this calibre are limited. You’ll be designing services in an environment where complexity is high, stakes are higher, and your expertise makes a measurable difference.

3. Influence and Leadership

This isn’t a “heads‑down” design role.

You’ll mentor others, shape the programme’s design approach, and act as a senior voice across Service Design, Service Transition and stakeholder groups. You’ll be working at a strategic, programme‑wide level.

4. End‑to‑End Ownership

You won't be restricted to theoretical design. Here, you influence the full service lifecycle — from early UX and research insights through to transition‑to‑live and operational acceptance. Real accountability, real results.

5. A Major Transformation Programme

You’ll be part of a large, well‑funded, multi‑year transformation effort that is redefining how key systems operate. This means robust pipelines of work, long‑term visibility, and a chance to leave a legacy.

The Opportunity

Day Rate: £600/day (Umbrella)

Location: London (min. 3 days onsite)

Clearance: SC essential

Function: Service Design & Transition

Environment: Secure, high‑stakes, cross‑discipline delivery teams

You'll guide complex design strands within a major programme, working closely with Service Transition, Project Management, Operations, and user groups. You’ll bring clarity to ambiguity, simplify complicated services, and ensure designs land smoothly into BAU.

What You’ll Lead

Directing design for programme‑wide services Mentoring Service Designers and supporting a blended design/transition community Documenting design decisions, risks and rationale clearly Driving ITIL 4, Agile and CSI practices across the team Ensuring seamless alignment between design, delivery and operations Championing user needs within a secure environment Shaping scalable, easy‑to‑operate service models

What You Bring

Strong background designing services in complex or highly regulated environments Experience using data, research and feedback loops to drive improvements Proven ability to turn design into working, operable services Knowledge of ITIL 4, Agile, and service governance Broad design exposure — service design, UX, interaction, user research awareness Ability to influence and mentor Experience of working in pressured environments with tight‑turnaround demands

Desirable: public sector, policing, or security‑cleared programme experience.

Ready to Make an Impact?

If you're a SC‑cleared Senior Service Designer ready to take on work that genuinely matters — work where your expertise helps shape capabilities — I’d love to connect.

Drop me a message or share your CV, and we can talk through the programme in more detail.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.