Service Designer
Rate is £400 via Umbrella 
Remote with some office visits roughly once a month - London 
3 months initially with a view to extending

They are seeking individuals with a Public Sector background who possess the following experience. 

• Understand user needs. Collaborate with multidisciplinary teams to understand behaviour and feedback          
• Good working knowledge of service design in practice
• Analyse research findings, data, insight gathering, critical thinking and concept generation
• Strong grasp of qualitative/quantitative research methods. Work with researchers to conduct these studies.
• Lead workshops to drive actionable outcomes
• Support the communication with product owners & policy colleagues to define the customer journey, articulate the vision for products and services
• Understand as-is service design and identify improvements.
• Create high-quality service design deliverables, including personas, experience maps, insights packs, user flow maps, and service blueprints
• Provide support and mentor team members