Service Desk Analyst

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The role
This role provides first-line support as the single point of contact for Natural Resources Wales staff experiencing a wide range of technical issues. Working as part of a collaborative team, the postholder will act as the gateway to higher-level technical services (second and third line) and serve as a subject matter expert for specific technologies. The Service Desk typically resolves around 80% of incoming ICT calls, making this position critical to delivering timely and effective solutions.

By ensuring efficient and prompt resolution of problems and requests, the role directly supports the operational continuity of NRW. All work will be carried out in line with industry best practice standards, with a strong focus on delivering excellent customer service to colleagues across the organisation.

As an organisation we support flexible working. You will be contracted to the nearest NRW office to your home and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance.

To make an informal enquiry about this role, please contact Evan Quick at

Interviews will be on Microsoft Teams

Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 to 8 weeks of the closing date.
What you will...
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Location:
Cardiff
Salary:
£35,000
Job Type:
FullTime
Category:
Customer Service & Support

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