Service Desk Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Join us as our next Service Desk Manager and lead the charge in delivering world-class customer support to our global clients. In this pivotal role, youll drive operational excellence across our Support Services team, ensuring rapid incident resolution, exceptional customer experiences, and a culture of continuous improvement. Youll lead and develop a high-performing team, enhance service processes, and collaborate closely with internal and external stakeholders to keep our systems and customers running smoothly. If youre an experienced support leader with a passion for service quality, strong communication skills, and a track record of driving meaningful change, wed love to hear from you. What youll be doing: Maintain consistently high levels of customer satisfaction across Support Services. Lead, manage, and motivate the Support Team to ensure customer needs are met and service levels are achieved. Communicate the Microlise Business Strategy and any updates to all ...