Service Desk Technician\n Location: Liverpool | Department: IT Operations (Hybrid 2 days per week in Liverpool)\n Reporting to: Service Desk Lead\n\nSalary - £25,000 - £28,000\n\nClient: International brand\n\nWe're looking for a skilled Service Desk Technician to join the IT Operations team supporting our clients wider group. You'll troubleshoot and resolve IT issues, manage incidents, and support colleagues across the UK and overseas offices. This role offers great career development in a growing multinational business.\n\nWhat you'll do:\n\nProvide 1st/2nd line support via phone, email, and remote tools\nManage, log, and resolve incidents in line with SLAs\nTroubleshoot hardware/software issues (Windows, Mac, Linux)\nSet up new user accounts and manage updates in Active Directory & Microsoft 365\nBuild and deploy hardware (PCs, printers, peripherals)\nLiaise with third-party providers and maintain IT asset recordsWhat we're looking for:\n\n2-3 years' IT Service Desk or IT Support experience\nKnowledge of ITIL processes & ITSM tools (Freshservice, Jira)\nStrong understanding of Windows 10/11, Microsoft 365, and remote support tools\nBasic networking skills (switches, patching)\nClear communication skills and a customer-focused approachDesirable: Linux (Debian/Ubuntu), macOS/iOS device support, Microsoft InTune, Teams, Windows Server administration.\n\nShift & Travel: This role follows a shift rota for 24/7 coverage and may require occasional travel to overseas offices.\n\nBenefits include: Pension, Death in Service (4x salary), 5% Company Bonus, Perkbox discounts\n\nIf you're proactive, adaptable, and ready to grow your IT career, we'd love to hear from you.\n\nDCS Recruitment and all associated companies are committed to creating a working environment where is celebrated and everyone is treated fairly, regardless of , , , , or belief, , marital or transgender status, , or