Service Introduction Analyst

12 Days Old

Your new company
A leading recruitment organisation with over 50 years of experience recruiting across multiple specialisms and over 30 countries. They employ over 10,000 people worldwide and prioritise a people-centred approach, helping both organisations and individuals to meet their goals. They are in the process of transforming their current technology landscape globally.
Your new role
An opportunity has arisen for a Service Introduction Analyst to join the organisation, reporting to the Technical Change Management Manager. You will be responsible for ensuring that new and changed IT services are introduced into the live environment in a controlled, supportable and service-ready manner. The role acts as a key bridge between project teams, service management and the Service Desk to ensure operational readiness, knowledge transfer and high quality end-user support from day one.
The Service Introduction Analyst will ensure services meet supportability, readiness and acceptance criteria prior to go-live and will act as the operational readiness representative in project and change initiatives. The Service Introduction Analyst will ensure the Service Desk is fully prepared to support new and changed services, co-ordinate knowledge transfer, training sessions and handover activities for Service Desk analysts.
The role holder will also be required to ensure high-quality kn...
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Location:
London
Salary:
£55,000
Job Type:
FullTime
Category:
Management & Consultancy

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