Service Manager (EC&I)Remote-based (UK-wide)Salary: Experience Dependent + Company car + Bonus + Matched pension up to 10% + Private medical coverWe are seeking an experienced Service Manager to lead and develop a team of Field Service Engineers (EC&I) delivering high-quality service support to customers within the paper, metals and concrete manufacturing sectors across the UK.This is a remote-based leadership role with regular engagement across customer sites and engineering teams. You will be responsible for service performance, people leadership, customer satisfaction and continuous improvement across the service operation.Key Responsibilities - Service Manager (EC&I) Lead, manage and motivate a team of EC&I Field Service Engineers to deliver safe, efficient and high-quality service supportDrive service excellence across paper, metals and concrete manufacturing customers throughout the UKOwn service delivery performance including utilisation, KPIs, response times and contractual commitmentsRecruit, onboard, coach and develop engineers, including performance reviews and skills developmentEnsure compliance with QHSE standards and safe working practices at all timesAct as the senior point of escalation for service issues, complaints and customer challengesBuild strong, long-term relationships with key customer stakeholders and operations teamsCollaborate with internal stakeholders across service coordination, spares, technical support and project teamsIdentify opportunities to improve service efficiency, customer satisfaction and commercial performanceSupport service growth by identifying opportunities for additional services and contract expansion Experience & Qualifications - Service Manager (EC&I) Proven experience in a Service Manager, Service Operations Manager, or similar leadership roleBackground managing field-based EC&I, automation, electrical or control systems engineersExperience supporting industrial manufacturing environments such as paper, metals, cement or concreteStrong knowledge of service delivery, workforce planning, and performance managementCustomer-focused mindset with experience managing complex service relationshipsConfident communicator with the ability to influence engineers, customers and senior stakeholdersCommercial awareness and experience working with service contracts and SLAsWillingness to travel across the UK as requiredDegree, HNC/HND, apprenticeship or equivalent experience in Electrical, Control & Instrumentation, Automation or related discipline preferred Benefits - Service Manager (EC&I) Competitive salary dependent on experienceCompany carPerformance-related bonusMatched pension contributions up to 10%Private medical coverRemote-based working with flexibilityOpportunity to lead a highly skilled engineering team within critical industrial sectorsLong-term career development within a technically advanced service organisation For more information on this role, please contact Andy Haddon on 01453 796617, or send a copy of your CV to For details of other opportunities available within your chosen field, please visit Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.Ideal background / Previous roles may include: Service Manager, Field Service Manager, Service Operations Manager, Service Delivery Manager, Regional Service Manager, After Sales Manager or similar. This will ideally be managing Fields service teams within process engineering/manufacturing.Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors. JBRP1_UKTJ