Service Manager

New Yesterday

Service Manager

Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
- SC Cleared £60,000
- £85,000 | Remote / Hybrid | Start date: 1st April Employment type: FTE / FTC We're looking for an experienced Service Manager to take full ownership of Managed Services across key client accounts in secure, cloud-native environments.

You'll be accountable for service performance, governance and continual improvement in modern, DevOps-enabled platforms.

What you'll be doing p]:pt-0 [&>p]:mb-2 [&>p]:my-0'> Own Managed Service performance, contractual compliance and client outcomes p]:pt-0 [&>p]:mb-2 [&>p]:my-0'> Design and manage SLAs, KPIs and OLAs in cloud-based environments p]:pt-0 [&>p]:mb-2 [&>p]:my-0'> Lead service governance forums and regular Service Reviews p]:pt-0 [&>p]:mb-2 [&>p]:my-0'> Act as primary escalation point for service risks, issues and major incidents p]:pt-0 [&>p]:mb-2 [&>p]:my-0'> Monitor and report on operational and DevOps metrics (availability, change success, deployment frequency, MTTR) p]:pt-0 [&>p]:mb-2 [&>p]:my-0'> Ensure effective service controls within CI/CD and agile delivery models p]:pt-0 [&>p]:mb-2 [&>p]:my-0'> Drive structured Continual Service Improvement initiatives p]:pt-0 [&>p]:mb-2 [&>p]:my-0'> Translate technical performance into clear business impact for senior stakeholders p]:pt-0 [&>p]:mb-2 [&>p]:my-0'> Oversee Incident, Problem and Change Management, including RCA and communications p]:pt-0 [&>p]:mb-2 [&>p]:my-0'> Work closely with cloud, platform and DevOps teams to ensure resilience and stability What we're looking for p]:pt-0 [&>p]:mb-2 [&>p]:my-0'> Proven experience as a Service Manager with end-to-end service accountability p]:pt-0 [&>p]:mb-2 [&>p]:my-0'> Strong track record designing and managing SLAs in cloud environments (Azure experience ideal) p]:pt-0 [&>p]:mb-2 [&>p]:my-0'> Experience operating within DevOps / CI/CD-driven delivery models p]:pt-0 [&>p]:mb-2 [&>p]:my-0'> Solid ITIL knowledge (v4 preferred) p]:pt-0 [&>p]:mb-2 [&>p]:my-0'> Confident running governance boards and Service Reviews p]:pt-0 [&>p]:mb-2 [&>p]:my-0'> xbpsjku Understanding of: p]:pt-0 [&>p]:mb-2 [&>p]:my-0'> Cloud infrastructure (Azure preferred) p]:pt-0 [&>p]:mb-2 [&>p]:my-0'> DevOps operating models and CI/CD pipelines p]:pt-0 [&>p]:mb-2 [&>p]:my-0'> Infrastructure-as-Code principles p]:pt-0 [&>p]:mb-2 [&>p]:my-0'> Observability, reliability and service health metrics p]:pt-0 [&>p]:mb-2 [&>p]:my-0'> Commercially aware, outcome-focused and data-driven p]:pt-0 [&>p]:mb-2 [&>p]:my-0'> Able to work effectively with both technical teams and senior business stakeholders p]:pt-0 [&>p]:mb-2 [&>p]:my-0'> Calm under pressure and comfortable in fast-moving cloud environments
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Location:
Crofton Park
Salary:
£85,000
Job Type:
FullTime
Category:
Information Technology

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