Service Manager

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ABOUT US

The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Guinness Property, our in-house maintenance service, delivers repairs to 55,000 of our homes. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure our residents' homes are safe and maintained to a high standard.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

JOB DESCRIPTION

Guinness Property is at a pivotal moment with significant opportunities for growth and innovation. We are seeking a Repairs Service Manager to join our Sheffield-based team on a full-time, permanent basis covering Yorkshire, Derbyshire, Lincolnshire & Nottingham.

Our company ethos is to improve people's lives by providing decent, safe, and high-quality homes and services. Help us serve this mission by joining our crucial repairs team.

Reporting to the Repairs Delivery Manager, you will manage and support the Responsive Repairs team to deliver quality first-time fix repairs in our residents' homes within the region.

You will manage the team's productivity, quality of work and progress by undertaking regular inspections of work. You will also manage approved contractors' performance and compliance, and ensure the relevant resources are in place.

Candidates must live within Sheffield and surrounding areas, and you must also have a full UK driving licence, as you will be issued with a company van for work use.

Key Responsibilities
Operative management: You will provide professional advice and guidance to colleagues with regard to the appropriate uses of materials in line with legislative standards and company guidelines.
Complaint resolution: You will ensure that timely investigations and responses to complaints are made and that workflow tasks are completed, and that systems are updated.
Commercial awareness: You will build relationships with the commercial teams and ensure that the work carried out by contractors is within budget by ensuring the necessary financial controls are exercised.
Health & safety awareness: You will ensure that the company's obligations relating to Health and Safety and other statutory regulations are adhered to through monitoring of safe working practices.

What we're looking for
Relevant technical qualification - trade NVQ level 3 or equivalent.
Working knowledge of Awaab's Law and managing damp & mould within properties.
Strong commercial, financial and analytical skills, working with the business to identify practical, performance improvement opportunities.
You will have up-to-date knowledge of building maintenance, Decent Homes standards and safety legislation.
You will hold a valid driver's licence, as a company vehicle will be provided.
Experience in successfully delivering an excellent customer-focused repair service.

This position will require a basic DBS check, which will be paid for by The Guinness Partnership.

Please note, interviews will be held in person on the week commencing the 16th December.

To find out more about the key responsibilities of this position and to ensure you meet the essential criteria, please review the role profile. Please apply with a CV and a covering letter detailing how you meet the essential criteria.

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Benefits

• Holidays We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days).
• Competitive Pension Scheme We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions.
• Benefits Portal We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping.
• Performance Pay Annual Performance Score bonus subject to eligibility
• Life Assurance For peace of mind Guinness provides three times salary life cover in the event of your death
• Health Plan Options There are a couple of health care schemes available depending on the post grade
• VDU/DSE Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work
• Access to the Finance wellbeing portal
• Professional subscription annual payment
• Travel season ticket loan
• Car lease scheme
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Apply
Location:
Sheffield
Salary:
£40,000
Job Type:
FullTime
Category:
Customer Service

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