Service Operations Coordinator

Location: Stirling Hours: Mon-Thurs 9am-4:30pm | Fri 9am-3:30pm Contract: Permanent Salary: £28,000

Are you an experienced Administrator looking for a role where your organisational strengths, attention to detail, and people skills can truly make an impact? Our client - a respected, solutions-focused organisation supporting customers across the UK - is growing and now seeking a proactive and confident Service Operations Coordinator to join their dedicated team.

If you thrive in a busy environment, enjoy problem‑solving, and love being the person who keeps everything running seamlessly, this could be your perfect next step.

What You'll Be Doing

In this varied and rewarding role, you will be at the heart of service delivery, ensuring clients receive efficient, high‑quality support. Your responsibilities include:

Reviewing and managing key documents such as damage reports, repair estimates, and photographic evidence, ensuring accuracy and compliance. Acting as the first point of contact for incoming calls and emails, delivering a friendly and professional service. Coordinating property-related repairs and managing the process from start to completion. Scheduling appointments and organising the technical team's diary to ensure smooth workflow. Maintaining and updating client records, ensuring the system is always accurate and up to date. Working closely with contra...